Customer Service Rep

Copart Dunn , NC 28334

Posted 2 weeks ago

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.

  • Receive and process payments.

  • Update lot (vehicle) notes in the system.

  • Answer multi-line telephone in a professional manner.

  • Face to face customer interaction.

  • Use company resources to gather information and offer solutions to meet customer needs.

  • Contact clients to obtain vehicle pick-up information.

  • File documents according to criteria.

  • Process mail incoming and outgoing per criteria.

  • Read and interpret various reports and documents.

  • Proper completion of sale documents.

  • Other duties as assigned.

  • One year of office support experience in a customer service role.

  • High School diploma.

  • Excellent customer service skills and attitude.

  • Excellent written and verbal skills.

  • Proficient with office equipment.

  • Basic math skills.

  • Attention to detail.

  • Problem solving.

  • Computer proficiency - MS Suite.

  • Typing speed 45WPM.

  • Basic 10 Key proficiency.

  • Professional appearance.

  • Ability to multi task in a fast paced environment.

  • Bilingual skills a plus.

  • Occasional overtime as needed.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Manager Assistant

Carlie C's IGA

Posted 3 days ago

VIEW JOBS 4/2/2020 12:00:00 AM 2020-07-01T00:00 Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C's IGA realizes that providing prompt and friendly customer service is priority #1. Being courteous and cooperative with both the customer and coworker is a critical aspect of maximizing sales and building business for years to come. Always remember, Carlie C's will authorize the bank to deposit your paycheck to you, but it is the customer who provides the funds in which we are paid. Therefore, we have plenty of reason to go out of our way to ensure that our customers are treated right. Duties Follow Carlie C's procedure in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers. Maintain correct cash flow. Service customer needs with a smile Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc. Time Manage multiple numbers of employees to include scheduling, adequate breaks and lunch hours. Keep front end of store clean and professional in regards to counters, registers, and floors. Train and Maintain Uniform Policy among all subordinates. Train Baggers to properly bag groceries according to Carlie C's bagging policies. Other small tasks associated with daily operations may be asked of you as a Customer Service Manager. Qualifications Prior Experience for this position is strongly preferred. Maintaining a neat, clean, and professional appearance is a must. Respond professionally under pressure to both employees and customers. Carlie C's IGA Dunn NC

Customer Service Rep

Copart