Our Collectors create payment solutions with our customers by handling the collection activity on incoming and outgoing calls. If you enjoy working with customers, using fact-finding skills, and working in a fast-paced environment - join our team. You'll also have the opportunity to earn a monthly department incentive and a quarterly company incentive.
Keys to Success:
Ability to own customer issues
Utilize active listening skills to take control and resolve
Adapt quickly to changing customer expectations and needs
Self-starter who is comfortable taking the initiative
Strong decision-making abilities
Strong analytical skills
Excellent communication skills
Ability to navigate multiple computer applications and work from a dual monitor setup
Click here to obtain the full job description.
If you are interested, click on the Apply Now button above to submit a job application.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.