Coggin Collision Center Arlington, a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seeking a Body Shop CSR!
We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.
Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!
Responsibilities and Qualifications
The responsibility of a Body Shop CSR is to ensure to meet and exceed customer's satisfaction throughout the vehicle repair process.
The Body Shop CSR will work hand in hand with assigned Estimator to ensure that all customer's information is input into the system and the customer /repair is handled effectively and efficiently throughout repair process.
Greet customers in a timely, friendly manner over the phone or in person
Record customer information in the appropriate estimating system or management tool for the assigned estimator
Inspect vehicles with the customer documenting both related and unrelated damage for repair information including taking 4 corner photos at walk around
Write up vehicle completely and accurately documenting customer's loss information including documenting VIN, License Plate, Mileage, Production Dates, and Fuel levels with pictures that we can properly document vehicle.
Write front door estimates as needed and answer any questions that a customer may have about the repair process
Establish preferred method of communication and enters into CCC One Update Plus to generate customer survey being sent out
Determine customer method of payment and handle insurance checks throughout the repair so that we can ensure all signatures are captured or checks made payable to facility
Assist customers with Rental Cars or alternate transportation as needed
Generate customer repair order and file jacket documenting the damage to the vehicle both related and unrelated damages
Complete file jacket and final QC for vehicle and final delivery
Complete file jacket review to ensure all proper documentation in file for proper recording of repair to include: copies of all payments, frame specs, alignment specs, OEM repair procedures, and final QC documentation
Complete final billing to A/R keep to a 30 day period, including not letting any vehicle leave facility without securing direction to pay on non-DRP
Must be a minimum of eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screens (background & drug test)
Pay & Benefits
Paid time off (PTO) and holidays for full-time positions
Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
Dedicated health concierge service
Virtual office visits through Teladoc if you elect medical coverage
Specialty pharmacy and pain management programs included with elected medical coverage
Promotional pricing for LASIK and PRK procedures if you elect vision coverage
Company contribution to HSA program
Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
Complimentary Basic Life Insurance
Long Term Incentives & Retirement
Life & Leisure
Discounts at participating local businesses
Discounts on vehicle purchases and services
On-site health fairs and seminars
Life management services
Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.
Learning & Development
Paid training for most positions
On-site training and online digital training programs
College Scholarship Program is available for eligible dependents of Asbury employees
Continuous new e-Learning opportunities
Asbury ethics, integrity and diversity training
Complimentary lunch provided at select locations at dealer discretion
Company social events
Gym membership discounts
Employee referral program to earn additional income
Return-to-Work Program for workers who are injured while on the job
Safety training that is tied to your specific position, so you get the training most pertinent to your career
Rewards may vary by employment site and are subject to change at any time.
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