Carle Health Champaign , IL 61822
Posted 3 days ago
Job Details
Customer Service Rep- Self Funded
Department:HA- Customer Solutions
Usual Schedule: M-F 8am-5pm
Regions: Carle Foundation
On Call Requirements: N/A
Job Category: Clerical/Admin
Work Location: HA at The Fields
Nursing Specialty:
Job Post ID: 44430
Secondary Job Category:
Experience Requirements: 3 - 5 Years
Weekend Requirements: N/A
Education Requirements: Not Indicated
Shift: Day
Location: Champaign, IL
Holiday Requirements: N/A
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Check out this job opening for Carle Providers: Customer Service Rep- Self Funded Check out this job opening for Carle Providers: Customer Service Rep- Self Funded
Job Description
JOB SUMMARY:
Responsible for accurately and completely answering and documenting inquiries from members, employers, employer groups and providers. Facilitates communication between self, other departments, members, providers, provider offices, employers, and brokers to ensure that needs of members are met.
EDUCATIONAL REQUIREMENTS
None specified
CERTIFICATION & LICENSURE REQUIREMENTS
Medical Terminology within one (1) year of hire
EXPERIENCE REQUIREMENTS
Three (3) General- Customer Service. Must be proficient in using a computer keyboard, navigating multiple software applications, managing a multi-line phone and completing documentation during the course of a call.
SKILLS AND KNOWLEDGE
Must be able to project a professional, pleasant image, while interacting with a variety of personalities and cultures. Must demonstrate tact and diplomacy in interpersonal interactions, in addition to maintaining composure in confrontational situations.
ESSENTIAL FUNCTIONS:
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Positions are not available for remote work in the state of Colorado.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.
Illinois Required Notices
Federal Required Notices
Carle Health