Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Rep Call Cntr

Expired Job

Fulton Financial Corporation East Petersburg , PA 17520

Posted 3 months ago

Overview

The primary responsibility of this position is to service inbound telephone inquiries from new and existing customers in a call center environment. Interactions can include general banking questions, account information changes, transaction lookup and confirmation, minor issue resolution and product/service recommendation. Incumbents are expected to perform all duties in conformance to with established policies and procedures, while demonstrating excellent telephone etiquette in a professional and courteous manner.

The primary responsibility of this position is to service inbound telephone inquiries from new and existing customers in a call center environment. Interactions can include general banking questions, account information changes, transaction lookup and confirmation, minor issue resolution and product/service recommendation. Incumbents are expected to perform all duties in conformance to with established policies and procedures, while demonstrating excellent telephone etiquette in a professional and courteous manner.

Work Schedule: Mon - Friday 11:30 am- 8 pm as well as rotating Saturdays, as you excel in your role, so will your shift opportunities.

Position is located in East Petersburg, Pa (Lancaster area).

Competitive opportunities for bilingual associates

ResponsibilitiesEssential Duties

  • Respond to inbound calls from customers, employees, third parties, and the general public, answer questions, perform basic transactions, resolve minor complaints, source and provide account data, and place follow up calls to ensure resolution; document call activities according to established procedures

  • Access, navigate, obtain and edit data in various systems, depending on product or affiliate

  • Escalate issues and engage product service teams as required, follow up to ensure resolution

  • Identify cross selling opportunities, provide product information to customer accordingly or refer to the appropriate department

  • Develop and maintain knowledge of all applicable State and Federal banking regulations, execute job duties accordingly

QualificationsQualifications:
Education

High School Diploma or equivalent experience. (Required)

Experience
2 or more years Customer Service, call center or consumer banking. (Required)

EEO Statement Fulton Financial Corporation ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Contact Center Customer Service Representative (Call Center)

Fulton Financial Corporation

Posted 6 days ago

VIEW JOBS 12/11/2018 12:00:00 AM 2019-03-11T00:00 Overview The primary responsibility of this position is to service inbound telephone inquiries from new and existing customers in a call center environment. Interactions can include general banking questions, account information changes, transaction lookup and confirmation, minor issue resolution and product/service recommendation. Incumbents are expected to perform all duties in conformance to with established policies and procedures, while demonstrating excellent telephone etiquette in a professional and courteous manner. Work Schedule: Mon - Friday 7:00 am- 11 am as well as rotating Saturdays, as you excel in your role, so will your shift opportunities. Position is located in East Petersburg, Pa (Lancaster area). Competitive opportunities for bilingual associates ResponsibilitiesEssential Duties * Respond to inbound calls from customers, employees, third parties, and the general public, answer questions, perform basic transactions, resolve minor complaints, source and provide account data, and place follow up calls to ensure resolution; document call activities according to established procedures * Access, navigate, obtain and edit data in various systems, depending on product or affiliate * Escalate issues and engage product service teams as required, follow up to ensure resolution * Identify cross selling opportunities, provide product information to customer accordingly or refer to the appropriate department * Develop and maintain knowledge of all applicable State and Federal banking regulations, execute job duties accordingly QualificationsQualifications:Education High School Diploma or equivalent experience. (Required) Experience 2 or more years Customer Service, call center or consumer banking. (Required) EEO Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future.Fulton Financial Corporation ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Fulton Financial Corporation East Petersburg PA

Customer Service Rep Call Cntr

Expired Job

Fulton Financial Corporation