Customer Service Rep

Bass Pro Shops Manteca , CA 95336

Posted 1 week ago

Position summary:

Position assists our customers when they come in to pick up their unit by explaining and demonstrating the operation of the boat, motor, trailer or ATV. Position is additionally responsible for checking in boats when they are delivered to the dealership.

Position responsibilities:
1.Support a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
2.Print daily delivery schedules to prepare for that day's assignments.
3.Inspect all boats scheduled for delivery and report the condition of the unit on a check list to the Service Manager.
4.Verify unit's serial number and confirm all accessories have been installed.
5.Check all rigging and mounting instructions against the work order for proper installation.
6.Contact the customer with any questions or delays in the order and confirm the delivery date and time.
7.Inspect the detailing of the unit prior to delivery.
8.Stage the unit for delivery at the scheduled time of pick-up.
9.Greet customers at time of delivery and take to them to the Business Office for completion of required paperwork.
10. Explain to customer how the unit operates and where accessories have been installed.
11. Complete the warranty packet for each unit, review the unit's packet of information provided and explain warranty.
12. Place follow up call to the customer with in one week of delivery.
13. Greet delivery drivers to help unload new units received at the dealership.
14. Check in units by verifying serial numbers on each unit against invoice.
15. Once bar codes labels have been printed, place bar codes on units received.
16. Assist with physical inventories.
17. May be required to serve as back up to Service Writer and / or Warranty Clerk positions.
18. Maintain a clean and professional work area.
19. Follow all Company Policies and Procedures.
20. Perform other duties, assignments and responsibilities as needed.

Education and/or Experience

High School education or equivalent experience

Mathematical Skills / Reasoning Ability

Ability to complete simple math calculations

Communication Skills

Ability to communicate in a friendly and professional manner to our customers and other associates

Physical requirements

Able to lift up to 50 pounds

Able to work in non-air conditioned environment

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with Management, coworkers and customers

Ability to operate computer system

Bass Pro Shops

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative 3Rd Shift


Posted 1 week ago

VIEW JOBS 9/11/2019 12:00:00 AM 2019-12-10T00:00 Job Summary: The Customer Service Representative ensures delivery of excellent customer service through accurate and fast processing of driver's paperwork. First point of contact for drivers and dispatchers with inquiries regarding paperwork and payroll. Builds and maintains business relationships with other departments within the company by providing prompt and accurate research for Payroll and Billing. Job Responsibilities: * Sort Drivers paper work daily * Create PO's and status on drivers on loads * Process drivers paperwork * Approve payment for drivers * Scan time sheets * Help drivers with questions they may have about loads and payment * Research and send POD's to customers * Accept load tenders in EDI * Research loads for billing/payroll * Answer phones Education, Experience, Qualifications: * 0-12 months experience in a relevant field * HS Diploma or GED * AA or BA from an accredited university preferred Gardner Trucking, Inc. is an EOE. Successful candidates will be subject to a pre employment background check and drug screen Crst Manteca CA

Customer Service Rep

Bass Pro Shops