Ravago Itasca , IL 60143
Posted 2 days ago
PURPOSE OF ROLE:
The focus of the Account Specialist is to provide primary customer service support and partner with outside sales to manage daily activities for their assigned customer accounts. The Account Specialist serves as the point of contact for customers' requests and transactions, and coordinates fulfillment of shipping orders. The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating under Bamberger Amco's guidelines and procedures.
REQUIRED SKILLS
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office: Outlook, Word, Excel
Willingness to adapt in an evolving environment
Ability to maintain a high level of organization and prioritization
Strong analytical skills
Innate sense of urgency that provides proactive and consistent work
Proven ability to work well within a team and promote strong working relationships while maintaining a professional attitude and positive outlook
Capacity to produce a large quantity of error free work in a timely fashion
Experience in distribution and supply chain preferred
Bachelor's degree or equivalent work experience required
PREFERRED SKILLS
Experience in distribution or supply chain
Familiarity with Tableau or similar reporting software
ESSENTIAL FUNCTIONS:
Coordinates and owns the order flow across multiple departments within Bamberger Amco
Processes customer purchase order and all related requests
Ensures the transaction meets acceptable profit requirements and shipment deadlines
Provides proper documentation and certifications related to the transaction
Maintains all customer specific information within the Bamberger Amco operating system
Follows guidelines in submitting accurate and complete requests/paperwork to other departments by appropriate deadlines
Works in conjunctions with the Sales Representative to ensure customers are invoiced correctly at the time of shipment
Communicates order status to customers, including backorder information, blanket order status and future order confirmations
Assists in all proactive duties aimed at executing soft sales, managing targets and maintain current accounts
Understands and communicates company policies and guidelines and
Contributes to the team's success by assisting with coverage during absences
Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessment of options and reaching logical accurate conclusions from available information
Stays up-to-date on development related to the company, profession, resources and technology
Evaluates and makes recommendations to Management in regards to business practices
Assists with additional projects as needed
All other duties as assigned
NOTICE TO APPLICANTS:
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.
Other details
Job Family OPS / SALES SUPPORT CAREER PATH (Job Family)
Job Function WC (Job Function)
Pay Type Hourly
Employment Indicator 700741125 - BAP OPS Sa Support
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Ravago