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Customer Service Rep - Apartment Community

Expired Job

Career Strategies, Inc. Cincinnati , OH 45238

Posted 4 months ago

CSI seeks a Customer Service Representatives for our clients Apartment Community.
Customer Service staff members are often the first step to creating a sense of community due to the high level of customer service they provide to current and prospective residents, guests and vendors.
Responsibilities may include:
Manage the front desk
Welcome residents, guests, staff and vendors
Create an open and welcoming environment for visitors
Offer refreshments to guests as they wait for appointments
Answer phones, transfer calls and take messages
Coordinate appointments with future residents
Receive and track packages delivered to staff and community residents
Assist with planning and coordinating events such as meetings, parties, cooking nights, movie nights, and other special events
Act as building and community expert or liaison
Build relationships with current and future residents
Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
Provide area maps, brochures and other literature
Answer questions about the community amenities
Assist residents with gate cards/keys or service requests
Manage keys and access in accordance with the "Key Policy"
Address resident inquiries or concerns
Communicate with management and maintenance for issues or concerns
Assist with development of weekly newsletter
Organize Files
Maintain database of vendors
Assist with Cleanliness of facility and common areas
Assist with team meetings, training sessions or run reports

Ideal candidates should possess a dynamic personality with an ability to interact and connect with all different personalities.
Extraordinary communication skills coupled with a confident approach is critical to this role.

Professional appearance (and willingness to follow staff dress code)
Reliable means of transportation
Proven ability to be on time every day
Self-motivated and positive team member
Verbal and written communications skills. Able to create written materials, communicate well with others and effectively present information
Excellent telephone manner
Ability to solve problems and work with minimal supervision
Ability to apply policies and procedures to solve everyday issues
Knowledge of basic office practices and procedures, filing and maintenance of records.
Ability to exercise initiative, problem-solve, establish priorities and coordinate work activities.
Friendly, outgoing and display a positive, upbeat attitude
Possesses professional, friendly telephone and greeting skills. Demonstrated experience in providing customer service.
Knowledge of computer systems and applications. Demonstrated proficiency in the use of the internet and internet searches. Highly proficient with spreadsheets, word processing, internet, and e-mail
A Big Plus:
Bi-lingual / language skills
Notary designation

Additional Info:
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel.
Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires ability to operate a keyboard, photocopier, telephone, calculator, and other office equipment.

Normal office environment. Candidates must be able to physically access all exterior and interior parts of the community and amenities. There may be periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
Shifts vary.
We offer temporary, temporary-to-hire and direct hire placement for qualified individuals. Temporary roles are a great way to get your "foot in the door", showcase your skill set and often result in full-time opportunities for strong performers.
Looking for part time? We can help provide opportunities to earn extra money working a few shifts a week.
Must be willing to submit to and pass a drug/toxicology screening test
Required to pass a comprehensive criminal background check
Adherence to Standard Operating Procedure, Response and Communication Protocols.
Must respect the boundaries of confidentiality, fair housing laws and safety
Compliance with the IPA Employee Safety and Compliance manual.
Additional Roles we place in Ohio:
Leasing Manager
Property Manager
Assistant Property Manager
Leasing Consultant
Leasing Specialist
Bi-lingual Leasing Consultant (English/Spanish)
Bi-lingual Property Manager (English/Spanish)
Administrative Assistant
Resident Relations
Front Desk
Residential Sales & Marketing
Maintenance Technician
Make-Ready Technician
Turnover Technician
HVAC Technician
Maintenance Supervisor
Maintenance Manager

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Customer Service Rep - Apartment Community

Expired Job

Career Strategies, Inc.