Customer Service Rep

American Residential Services Austin , TX 78719

Posted 8 months ago

Job Description:

Company: ARS/Rescue Rooter

POSITION SUMMARY:

Provides good customer relations in support of service operations by resolving customer service issues, scheduling service appointments and providing customer communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

(NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.)

  • Work in a fast paced office environment and operate well under pressure.

  • Work directly with Dispatch and Service Managers.

  • Call customers to give ETA's.

  • Answer incoming calls from Call Center and Customers.

  • Schedule and re-schedule calls when needed.

  • Strong communication and interpersonal skills are required.

  • Other duties as assigned.

Job Requirements

MINIMUM EDUCATION/EXPERIENCE:

ARS is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


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Customer Service Rep

American Residential Services