Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Rep

Expired Job

AGS Sutton , MA 01590

Posted 7 days ago

Job Title: Customer Service Representative

Reports To: Customer Service Supervisor

FLSA Status: Non-Exempt

Department: Customer Service

Division: 100

Provides a centralized focal point and single point of contact for customers, suppliers and company sales/onsite personnel by performing all tasks and activities related to customer service, sales support, order processing, inventory management, material resource planning and component part acquisition, work order initiation, production scheduling, warehousing, and distribution to enhance overall customer satisfaction levels by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

Establishes and maintains positive and ethical relations with customers and suppliers on behalf of the company.

Leverages ERP System capabilities within the Sales Order, Purchase Order, Manufacturing and Inventory Management modules to efficiently process those transactions related to procurement, order processing, inventory management, initial production scheduling, costing and pricing in a timely and accurate manner.

Enters Sales Orders, Purchase Orders and Work Orders immediately to reflect and record real-world events, ensuring 100% accurate in regard to customer, supplier, quantity, sell, cost, item, date, warehouse and delivery expectations.

Sets up and maintains inventory items in the ERP System according to established procedures and periodically updates information to maintain constant accuracy and financial integrity at the item, warehouse, customer and vendor level, including but not limited to Status, Cost, Sell, Class, SPL, PPL, Replenishment Method, MinMax, etc.

Requisitions materials and services as needed to support operational needs and just in time philosophy.

Helps ensure that acquisition costs are competitive, fair and support overall profitability goals and objectives.

Expedites as needed to facilitate on-time delivery of inbound materials in support of operational business needs and forecasts.

Works with Customer Service Supervisor and Manager and other Company Management to establish, manage and maintain inventory levels that are consistent with defined quote parameters, historical sales performance, and future forecasts using established replenishment procedures e.g. MinMax to satisfy both operational objectives and financial targets.*

Maintains and updates items, purchase orders, sales orders, work orders, etc. to ensure ERP System integrity and accuracy, avoiding discrepancies.*

Stays up to date on ISO Operating Procedures and Work Instructions, ERP System capabilities and established work practices as relate to SO, PO and IM by using utilizing Sage University Online, MAS500 Online Help System, and User Guides to efficiently and effectively record transactions and complete work assignments*

Researches and resolves any and all questions or issues that might affect our ability to manufacture or deliver product as promised by constantly monitoring in-stock position, expediting inbound orders, re-prioritizing workload and (if required) working with customers to re-schedule orders.*


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Associate's degree from accredited two-year college or university; and one to three years related experience and/or equivalent combination of education and experience.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have a working knowledge of Microsoft Office including Outlook, Internet Explorer, Excel, PowerPoint, Word and Access; proficiency in MAS500 or similar ERP System, especially in regard to Inventory Management, Sales Order, Purchase Order and Work Order processing.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must occasionally lift and/or move up to 35 pounds.

Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit for extended periods. The employee is occasionally required to go out on the production floor / warehouse.

The noise level in the work environment is usually moderate.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.… Change Resume
Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Barista Store 28505 Sutton


Posted 2 days ago

VIEW JOBS 8/18/2018 12:00:00 AM 2018-11-16T00:00 Job Summary and Mission This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities * Responsibilities and essential job functions include but are not limited to the following: * Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. * Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. * Maintains a clean and organized workspace so that partners can locate resources and product as needed. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Recognizes and reinforces individual and team accomplishments by using existing organizational methods. * Maintains regular and punctual attendance Summary of Experience * No previous experience required Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication * Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities * Ability to learn quickly * Ability to understand and carry out oral and written instructions and request clarification when needed * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. Starbucks Sutton MA

Customer Service Rep

Expired Job