Customer Service Rep A

Hmshost Corporation Trenton , NJ 08601

Posted 3 months ago

Job Description:

Summary:
The Customer Service Representative is responsible for providing customer assistance in stores bycompleting sales transactions, completing returns, and processing voids for associates; administering the

Mystery Shop program and training programs; ensuring consistent application of all company and localcustomer service policies; and providing training; performs all other responsibilities as directed by thebusiness or as assigned by management. This is a non-exempt position and typically reports to the StoreManager / Assistant Store Manager.Essential Functions: Provides customer support and handling customer inquiries Works directly in the unit with associates to ensure service/training compliance standards are met Coordinates all training of hourly staff in customer service program as well as provides hands-ontraining of MIT, Brand, and OJT within the branch Provides feedback to managers regarding continued development of associates Acts as mentor to transition associate from time of hire to completion of retail training process Administers service excellence training in units Administers Mystery Shoppers Program for the branch and notifies managers of scores on a dailyand period basis

Additional Info

Minimum Qualifications, Knowledge, Skills, and Work Environment: Requires a High School diploma or general education development (GED) diploma Customer service and/or training experience preferred Requires the ability to speak, read and comprehend instructions, short correspondence andpolicy documents Requires the ability to interact with the public and coworkers in a friendly, enthusiastic andoutgoing manner


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Customer Service Rep A

Hmshost Corporation