Customer Service Rep 2 - Examination

CORPORATION COMMISSION

The Arizona Corporation Commission (ACC) is one of the most unique state agencies in Arizona and one of only 13 public utility commissions in the country where commissioners are elected. Established by the Arizona Constitution, the ACC is a medium-sized agency with offices in Phoenix and Tucson. Our mission is diverse-spanning utility rate making; securities registration and enforcement; rail and pipeline safety; and corporate business filings-and we boast an average employment tenure of nearly 10 years. Learn more by visiting www.azcc.gov.

CUSTOMER SERVICE REP 2

Examination Section

Job Location:

Address: 1300 W Washington, Phoenix, AZ 85007

Posting Details:

Hiring Rate: $15.75 per hour

Grade: 15

Job Summary:

The Corporations Division approves corporate names and grants corporate or limited liability company status to entities organizing under the laws of the State of Arizona; grants authority to foreign corporations and limited liability companies to transact business in the State; collects annual reports from all corporations of record; and maintains records for the benefit of public record and service of process.

Job Duties:

The Examination Section's essential duties and responsibilities include the following:

• Review, examine, and approve filings submitted on behalf of corporations and limited liability companies.

• Reference Arizona Revised Statutes to ensure compliance with filing requirements.

• Communicate with the public via letter, email, telephone, and in-person.

• Maintain strong familiarity with state laws relating to corporations and limited liability companies.

• Responsible for managing an independent workload, but as part of a larger team goal.

• Engage in various business office tasks and duties such as data entry, faxing, scanning, archiving, and other basic office functions.

• The position requires the ability to review a document, draw conclusions, and inform the customer of the necessary steps to meet statutory compliance.

Knowledge, Skills & Abilities (KSAs):

• Mastery of effective customer service techniques

• Ability to interact positively with customers via the telephone, correspondence or in person, including facilitating the resolution of customer complaints

• Ability to learn and comprehend filing requirements according to Titles 10 & 29 (limited liability companies) of Arizona Revised Statutes

• Basic bookkeeping and math skills

• Excellent listening, oral, written and interpersonal communication skills

• Research and problem-solving skills

• Reliable attendance habits

• Proficient PC skills

• Good attention to detail and accuracy

• Ability to examine all documents submitted to the ACC for compliance with Titles 10 & 29 and ACC policies and procedures

• Ability to work effectively in various situations in a fast-paced environment

Selective Preference(s):

N/A

Pre-Employment Requirements:

Any offer of employment is contingent upon successful completion of an employment/reference check and confirmation of any degrees/certifications.

A.R.S. Section 40-101 prohibits Commission employees from having certain financial interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Excellent comprehensive benefits, including a top-ranked retirement plan, low-cost health coverage, supplemental policies such as vision and short-term disability, generous paid vacation and sick leave programs, and Paid Parental Leave for those who qualify

• Free parking; carpooling resources and incentives; fully subsidized public transit

• Career and personal development support; multiple training and education opportunities and resources; qualifying Public Service Loan Forgiveness employer

• Interesting, challenging work in a public sector environment with the chance to make a real difference in our state

• We are a recognized Arizona Veteran Supportive Employer

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

This position qualifies for participation in the Arizona State Retirement System (ASRS) defined benefit pension.

Contact Us:

If you have any questions, please email HumanResources@azcc.gov for assistance.