Asbury Automotive Durham , NC 27701
Customer Service Receptionist Opportunity!Part Time Schedule, Must Be Available on Weekends
Crown Honda of Southpoint is a proud subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.
Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!
Responsibilities and Qualifications
The Receptionist is responsible for answering inbound calls, determine the nature of their business and direct callers to the appropriate department/destination. In addition, the receptionist will be the dealership's information specialist to best direct our guests accordingly to accommodate their needs.
Greet walk-in customers and determine the nature of their visit
Answer incoming phone calls. Direct callers to appropriate department or individual
Answer basic inquiries, take detailed messages and provides basic information to all callers
Communicate with callers and customers in a professional, friendly and efficient manner
Communicate messages to the appropriate parties in a timely manner
Assist with clerical duties as requested
Other duties to be determined by management
Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required
Ability to multi-task in a fast paced environment
Advanced computer & phone skills (Internet, MS Outlook) a must
Ability to speak multiple languages is always a plus
Must be a minimum of eighteen years of age
Must pass pre-employment screens ( background and drug test)
Pay & Benefits
Uniforms and launder services provided for select positions
Long Term Incentives & Retirement
Life & Leisure
Discounts at participating local businesses
Discounts on vehicle purchases and services
Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.
Learning & Development
Paid training for most positions
On-site training and online digital training programs
Educational reimbursement program for technicians
Complimentary lunch provided at select locations at dealer discretion
Company social events
Gym membership discounts
Employee referral program to earn additional income
Return-to-Work Program for workers who are injured while on the job
Safety training that is tied to your specific position, so you get the training most pertinent to your career
Rewards may vary by employment site and are subject to change at any time.