location:East Glastonbury, CT
salary:$50,000 - $55,000 per year
date posted:Tuesday, September 4, 2018
industry:Administrative and Support Services
We are currently seeking a Customer Service Representative to that will provide direct and ongoing support to a designated Sales Manager as it relates to both existing and new customers, with consistent focus on helping to meet annual corporate goals with administrative duties. This position does require Aerospace/Customer Service experience. The salary is 50k-55k with an excellent benefit package. The location is Glastonbury, CT. If interested please email me your resume to
We understand and promote our values to maximize personal success, employee engagement and teamwork across the board, in support of our business goals.
Involved in a variety of activities aimed at providing daily support of both existing and new customer requirements. Process quotes and orders through our ERP system using standard procedures Develop and maintain effective and positive internal working relationships with all company departments to ensure the highest level of satisfaction to our customers. Proactively recommends items needed by customers to increase customer satisfaction
and improve transaction profitability
Consistently look for opportunities to increase sales and average order size through cross-selling, up-selling, add-on sales and offering promotional sale items. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following a sale to ensure ongoing customer satisfaction and to resolve any complaints and/or issues identified during the sales cycle. Perform other duties as may be assigned or required
Working hours: 8:00 AM - 5:00 PM
All qualified candidates MUST meet All of these Minimum Qualifications with No exceptions.) 2-3 years of prior experience in a customer service related industry Strong mechanical aptitude and a focus on continuous learning
PREFERRED QUALIFICATIONS: Ability to read and understand technical documents, Experience using ERP systems, Epicor or SAP, Prior experience in the aerospace industry
Fluent in Microsoft Office products
Excellent Customer Service experience
Like's a work hard/play hard environment!
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