Customer Service QA Specialist

CB Richard Ellis Indianapolis , IN 46218

Posted 3 weeks ago

CBRE is the global leader in commercial real estate services, has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years, and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.

WE OFFER

A commitment to your career so you can grow with the group.

An awesome team with whom to collaborate (including great consulting partners)

A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)

An open /atmosphere that encourages learning and contributing back to the community. We support staying on top of the latest best practices and tools

An environment that fosters participating in external conferences

Flexible work schedules and casual atmosphere

JOB SUMMARY

Looking for an autonomous, detail oriented person with the ability to perform several housekeeping audits daily. Will need the ability to drive from site to site and stand and walk (move within buildings/sites) a significant portion of the day. A successful candidate will have the ability to interact with customers at all levels from Admins to VP's and the ability to escalate concerns up to the Contract Manager for resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform daily housekeeping and logbook audits, using a phone or tablet.

Ability to discuss housekeeping issues and concerns with the customer and communicate those effectively to Management for resolution.

Ability to work independently with little direct oversight.

Ability to take online training and pass exams for building access.

Ability to follow instruction and prioritize effectively.

May performs other duties as requested.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School diploma or GED equivalent required.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Ability to provide efficient, timely, reliable and courteous service to the business client. Ability to respond effectively to sensitive issues.

Comfortable meeting and engaging with new people.

Ability to assess circumstances, communicate to the Contract Manager and work with the vendor to implement a solution.

REASONING ABILITY

Ability to walk a building and score housekeeping services based on contractual obligations.

OTHER SKILLS and ABILITIES

Basic efficiency in Microsoft Outlook, Word and Excel.

Ability to use audit application on a phone or tablet.

Previous customer service experience a plus.


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Customer Service QA Specialist

CB Richard Ellis