Customer Service Pt-12-4Pm Work From Home - Onsite Needed First!.

Labcorp Mcleansville , NC 27301

Posted 2 weeks ago

LabCorp is seeking a Customer Service Support Representative to join our Contact Center team for NAME OF LOCATION OR DIVISION. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

The shift for the position will be XXX. This position is located in XXX


  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education as needed

  • Qualify and establish inbound new customers requesting LabCorp's products and services

  • Work in multiple databases to research complex issues and questions

  • Notify clients of test results

  • Review test forms for accuracy

  • Participate in activities designed to improve customer satisfaction and business performance

  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!


  • High School Diploma or GED equivalent required. Bachelor's degree highly desired

  • Previous experience in a customer service role required

  • Experience working in a contact center/call center environment and/or healthcare industry, such as a physician's office or hospital highly preferred

  • Knowledge of Microsoft Office suite required. Experience with and/or Laboratory Information Systems preferred

  • Strong verbal and written communication skills and excellent ability to listen and respond

  • Must be courteous with strong customer service orientation

  • Excellent multitasking abilities required

  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

  • Bilingual in English and Spanish highly desirable


M-F 12 to 4pm

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service 107Pm Work From Home OppOnsite Needed First


Posted 3 weeks ago

VIEW JOBS 3/6/2020 12:00:00 AM 2020-06-04T00:00 LabCorp's Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek alternative solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you! The responsibilities for this opportunity include: * Answer 70+ inbound calls per day from patients, doctor's office and/or private insurance carriers. * Initiate payment plans for patients for outstanding balances. * Routinely utilize multiple resources to resolve patient inquires while on the phone * Maintain telephone statistics and quality goals * Ability to become proficient with processes after completing a structured training program. Why should I become a Customer Service Support Representative at LabCorp? * Work from home opportunity in as little as 3-6 months! * Quarterly variable bonus potential! * Generous Paid Time off! * Medical, Vision and Dental Insurance Options! * Flexible Spending Accounts! * 401k and Employee Stock Purchase Plans! * No Charge Lab Testing! * Fitness Reimbursement Program! * And many more incentives! Requirements: License|Certification|Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience in a Call Center/Customer Service Oriented environment. Previous experience in a Medical-type organization a plus. Knowledge|Skills|Abilities: * Ability to work and learn in a fast paced environment * Attention to detail * Perform successfully in a team environment * Excellent Organization skills * Proficiency navigating multiple screens and applications * Alpha-Numeric Data Entry proficiency * Excellent verbal and listening skills Schedule: Monday - Friday, 10am-7pm Labcorp Mcleansville NC

Customer Service Pt-12-4Pm Work From Home - Onsite Needed First!.