Data Recognition Corporation Maple Grove , MN 55369
Posted 2 months ago
DRC is one of the largest educational assessment and curriculum/instruction companies in the industry.
Summary:
This position serves as the primary point of contact for product support of all online, software, web-based services, paper services, and the handling of customer inquiries, complaints, and escalations.
Essential Position Responsibilities:
Conduct and participate in continuous onboarding training to mentor and educate employees.
Has a direct impact on customer satisfaction as it relates to successful delivery.
Recommend process changes and enhancements that have a direct impact to cost of delivery and service improvement.
Assist or back-up team members during absences, for meetings, trainings, webinars, and Client communication.
Work on-site at our Maple Grove, Minnesota office
Qualifications:
Four years' experience working in a contract/project management environment, or Support Lead role.
Demonstrated success in the ability to effectively communicate verbally by influencing and managing customer expectations, emotions, and escalations required.
Effective written communication skills that present thoughts in an organized and concise manner including the use of appropriate grammar, sentence structure, spelling, and punctuation required.
Proficient use of Microsoft Office Suite
Ability to prioritize responsibilities and workload that ensures customer commitments are met that includes multi-task requiring the use of multiple applications concurrently.
Experience working in a team environment in which team members support others to achieve overall department goals.
Preferred Qualifications:
Essential Job Requirements:
Report to work promptly when scheduled.
Be able to work under supervision and accept feedback.
Relate effectively and work respectfully with diverse work groups
Ability to consistently perform well during times of increased workload.
Reporting to this position: No direct reports
Physical Requirements:
Ability to sit and/or stand for up to 8-hour periods of time
Ability to look at a computer monitor, utilize a keyboard and/or mouse for up to 8 hours per day
Ability to lift up to 20 pounds as necessary
DRC retains the right to change or assign other duties to this position.
Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Other details
Job Family Administration
Pay Type Salary
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Data Recognition Corporation