Brad's Carpet & Upholstery Cleaning Grand Central, NY , Manhattan, NY
Posted Yesterday
Contract Details: This is a full-time, remote position with Brad's Carpet & Upholstery Cleaning. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients and tenants. Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients. You will serve as the first point of contact for any questions, concerns, or issues they may have. Responsibilities: - Respond to phone, chat, and email inquiries in a timely and professional manner
Provide accurate and helpful information to clients and tenants
Assist with general inquiries, maintenance requests, and lease inquiries
Troubleshoot and resolve any customer service issues
Maintain a high level of customer satisfaction and ensure a positive customer experience
Collaborate with team members to ensure all inquiries are handled efficiently and effectively
Keep detailed records of all customer interactions and follow up as needed
Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
Assist with other administrative tasks as needed Requirements Requirements: - High school diploma or equivalent
Previous customer service experience, preferably in a remote setting
Excellent communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills
Proficient in using various computer programs and systems
Ability to work independently and in a team environment
Availability to work a full-time schedule, including some evenings and weekends as needed Benefits Benefits:
Competitive salary
Work from the comfort of your own home
Comprehensive training and support
Opportunities for career growth and development
Collaborative and supportive work environment
Paid time off and holidays
Brad's Carpet & Upholstery Cleaning