Customer Service Professional (Idaho)

Title: Customer Service Professional Location: Remote.

MUST Reside in (Idaho) Duration: 8 Month contract to convert to full time • We are seeking highly skilled professionals who can provide Professional service to Medicare Advantage members while multitasking using web-based tools in a Windows environment. • Customer Service Professional will have a high school diploma or equivalent and 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience. Minimum Requirements: • Successful candidates will have strong sensitivity, empathy, active listening skills and outstanding phone etiquette. • Previous Salesforce and/or Radar experience is preferred, but not required. • Government Programs related jobs, demonstrated thorough knowledge of State and Federal regulations. • Keyboarding skills of 30 wpm with 95% accuracy. • Proficient PC skills and prior experience in a PC environment. • Demonstrated knowledge of medical terminology and coding preferred • Ability to apply mathematical concepts and calculations. • Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills • Demonstrated ability of strong customer-service skills, including courteous telephone etiquette • Ability to make decisions and exercise good judgment in a complex and rapidly changing environment. • Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively. • Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience. • Ability to work in a team environment • Ability to exercise discretion on sensitive and confidential matters • Demonstrate initiative in researching and resolving benefit, and eligibility issues.