Customer Service Professional I

We Are Seeking

The Customer Service Professional positions provides customer service to Gilbert residents, staff, and the general public for Development Services applications and permits, business and liquor licenses, public works requests, burglar alarms and utility billing in an in-person and call center environment.

Essential Duties & Responsibilities

• Review and data enter Development Services applications and permits. Scan applications into system;

• Process cash, check, and/or credit card payments for Development Services and Finance transactions. Balance the cash drawer and prepare bank deposits on a daily basis and/or perform daily reconciliation of payments to the system;

• Issue and renew Gilbert business licenses. Enter new licenses for processing, take payment and issue license and renewal. Scan applications into the system;

• Process Public Works work orders for residents requesting service, this includes Streets, Environmental Services, Meter Services, Water Conservation, Water Quality, etc.;

• Respond to inquiries and requests for utility billing, business licensing, and permitting;

About You

MINIMUM QUALIFICATIONS:

• Associates degree (A.S., A.A.) or two-year technical certificate in related field;

• 3 years of experience in a customer service environment and/or in a call center or high-volume phone environment;

• 2 years of experience using multiple software systems;

• 1 year of cashiering experience if applicable.

• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

PREFERRED SKILLS IN:

• Using associated software applications;

• Excellent communication and interpersonal skills as applied to interaction with co-workers, supervisor, and external customers;

• Mathematical operations, cashiering policies, data entry, and filing techniques;

• Organization, managing time, and prioritizing work.

We Are Team Gilbert

Gilbert is on a mission to be the

City of the Future. We choose to "Anticipate. Create. Help people." With over 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future. Gilbert has been named the Most Prosperous City in the Country, Best Place to Live, Work and Play, Arizona's Most Admired Companies to Work For,and more.

We hire people who share our aspiration to be driven, kind, bold, and humble. Join Team Gilbert, and help usshape a new tomorrow, today.

Up For the Challenge

Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community and get excited about doing interesting work that matters, then why not click that "Apply" button at the top there? We can't think of a better place to put your talents to work.

In addition to a competitive salary, Gilbert offers a comprehensive benefits package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.