Customer Service & Print Design Assistant

Woodward Communications Richland Center , WI 53581

Posted 1 week ago

The Richland Center Shopping News is looking for a flexible full-time (38 hours/week) Customer Service & Print Design Assistant. This position will assist the front office by assisting customers over the phone and in-person and acting as a contact person between sales, production and the customer. Knowledge of Adobe Creative Suite products (InDesign, Illustrator, Photoshop) is helpful.

This position is eligible for our full benefits package which includes, medical, dental, vision, 401(k), employee stock ownership, paid time off, healthy activity reimbursement, and many more!

Overall Responsibilities:

  • Work efficiently and effectively with other employee owners to provide exceptional customer service to both our internal and external customers.

  • Work in a team environment with internal and external members to accomplish deadline standards, quality control and a cohesive and efficient department.

  • Function as a support person for the Richland Center Advertising Sales Staff by acting as a contact person between Sales and the Client, Sales and Production, and the Client and Production.

  • Effectively and accurately place advertisements for our customers.

  • Assist walk-in customers with their job-printing needs including quoting, setup, design, reproduction, scheduling.

  • Communicate regularly with the Production Manager, to coordinate workflow, streamline efficiency, flag potential problems and otherwise assist in meeting client needs.

  • Provide customer service to internal and external customers.

Specific Responsibilities:

  • Prepare work tickets, advertising copy and suggest basic designs to clients and advertising sales staff.

  • Correctly enter ads into the Advertising system.

  • Scan artwork and halftones using Photoshop.

  • Compose commercial printing as needed using InDesign, Photoshop and Illustrator

  • Pre-proof and edit display ads for accuracy in size, punctuation, content layout and instructions.

  • Proofread Commercial job work and edit copy as requested.

  • Prioritize work according to deadlines.

  • Perform miscellaneous jobs as assigned by supervisor

  • Coordinate the flow of ads and advertising artwork to the creative department.

  • Assist in cross training to maintain a team environment.

  • Monitor workflow to assure that daily deadlines are being met.

  • Write copy when requested.

  • Process final proofs through to production.

  • Maintain current and complete electronic archival artwork files and purge files when appropriate.

  • Ensure all projects are completed within assigned deadlines.

  • Coordinate ad flow of special projects as they become relevant.

  • Suggest and initiate, as appropriate, new methods and procedures to enhance efficient operation of the department.

  • Maintain a "customer comes first" environment with pro-active commitment to internal and external customer service.

  • Meet with clients when necessary.

  • Assist sales staff by handling phone contact to accounts on an incoming and outgoing basis.

  • Other job-related duties as assigned by supervisor.

  • Actively participates in the Great Game of Business.


Behavior: Creative. Capable of self direction, self-motivation and resourcefulness. Commitment to quality customer service on the phone and in person. Appropriate dress.

Good communicator both written and spoken, keyboarding skills, ability to create an ad from concept through final output. Ability and desire to work in a team environment to achieve group goals. Capable of self-direction,

works well with others, tactful, ethical. Presents a positive representation of the newspaper and the organization in both actions and words. Adaptable to change.

High school education or technical school plus six months or more equivalent experience. Knowledge of good design techniques and experience with InDesign, Illustrator and Photoshop preferred.

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Customer Service & Print Design Assistant

Woodward Communications