Customer Service

Pizza Hut Columbia , MD 21044

Posted 4 weeks ago

Description:

Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash.

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.

Requirements

The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key you're not going to be able to text message customers back and forth.

In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier and more fun with some teamwork. And you're at least 16 years old.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Analyst 4Support

Oracle

Posted 1 week ago

VIEW JOBS 11/5/2019 12:00:00 AM 2020-02-03T00:00 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. In this role, you will be considered the lead customer liaison for 4 -10 strategic, top-revenue Support accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of businesses, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Premier Analysts for Customer Visits and employee mentoring. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. Job Description - Customer Advocacy Manager / Support Program Manager Distinguishing Characteristics: Highly motivated with genuine interest in supporting and delivering high value support services and the success of Hospitality & F&B customers. Anticipates reliability, availability and serviceability requirements and other issues when analyzing impact on customer's production systems. Possesses strong organizational and time management skills. Provides concise and informative reports on engagements. Leads customer satisfaction team that collaborates with customers and Oracle organizations to bring highly escalated, business critical issues to resolution, and return customers to standard support processes. Provides root cause analysis on procedures/processes to improve high-level customer satisfaction. Ability to work, at times, in an unstructured and self-directed environment. Key Responsibilities * Implement and manage all part of the client experience within Support. * Ensure quality of practice meets contractual requirements, legal obligations and organizational policy and procedures. * Coordinate and participate in monitoring, review and auditing processes related to support requests and service delivery. * Lead problem management and trending efforts for assigned customer and/or region. * Identify and elevate issues impacting on achievement on service delivery objectives and to continually improve services. * Review Support internal targets, follow-up on issues impacting on achievement on service delivery objectives and to continually improve services. * Devise and implement relevant and meaningful processes to meet client expectations. * Provide an effective on-call response service, as appropriate, supplemented by appropriately qualified team members as required. * Produce accurate and timely reports to demonstrate delivery performance to nominate customers and to ensure effective management of performance levels. * Facilitate the review, orchestration and communication of infrastructure changes with the organizations. * Develop strong working relationships and increasing engagement/collaboration with peers. * Ensure support services are aligned with agreed business needs and business expectations are both met and managed. * Contribute to the on boarding, training and mentoring of new team members. * Excels individually while contributing to the team dynamic by providing direction and mentorship of others in addition to sharing any relevant product information or issues with the team. * Through daily support activities, strives for a high degree of customer satisfaction resulting in positive references for the product that we support as well as the Cloud Services that we provide. Skills & Experience * Degree in Computer Science, Information Systems, Hospitality or related field * 7 years experience with Support operations, with a proven record of driving process improvement and increasing customer satisfaction * Strategic Thinking – ability to create a vision and deliver to clients * Teamwork – candidates must be a strong team players, who support their colleagues and share their skills * Good interpersonal, work flow management and communications skills * Experience in similar roles within IT or Hospitality environment, preferably both * Excellent analytical troubleshooting skills and ability to own problems through to resolution as well as being able to analyze statistical data / Problem Management / Trending * Track record of working within diverse and successful IT teams * Ability to demonstrate a mature understanding of key business groups * Excellent PowerPoint Presentation skills (i.e. able to efficiently create a multi-page deck to deliver a key message) * Good project and time management skills – ability to work independently and manage ones time. * Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills * Knowledge of business and management principles involved in strategic planning, resource allocation and production methods * Influencing – the ability to influence technology decisions and represent accordingly Personal Attributes * Proactive * Problem Solving/Analytical Skills * Effective Communication (verbal and written) * Focus on Relationships (internal and external) * Influencing/Negotiating * Teamwork * Results Focused * Escalations Management * Expertise (maintaining professional in own discipline) * Enthusiasm * Flexibility * Organizational Skills * Coaching/Knowledge Transfer Ability Oracle Columbia MD

Customer Service

Pizza Hut