Customer Service Phone Representative, PRS

Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage

Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced,automated, high-volume contact center environment

Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner

Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining apleasant phone experience for the caller

Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products(home, auto, valuable articles/collectibles, flood, etc.)

Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries

Maintain established levels of productivity, service, and quality standards within a fast-paced call center

Works collaboratively with team members, and business partners to provide a quality experience for our agents

Responsible for cross selling coverage to round out accounts

Work overtime as needed

Complete additional tasks and other projects/duties as assigned