Customer Service Patient Accounts I

US Oncology, Inc. Denver , CO 80208

Posted 2 weeks ago

Position Summary

The US Oncology Network are looking for multiple upbeat and ambitious Customer Service Patient Accounts I who will be supporting the needs of our Regional Business Office located in the Greater Denver Metro Area. US Oncology is a thriving organization that fosters forward-thinking, advancement opportunities, and an inspired work environment. We continuously look for top talent who will continue to propel our organization in the right direction and celebrate new successes! Come join our team in the fight against cancer!

About US Oncology

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology and quality of care. For more information, visit www.usoncology.com.

We extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-K with a matching component, Life Insurance, Short-term and Long-term disability and Wellness & Perks Programs.

SCOPE

  • Under general supervision, is responsible for payer and patient account balances being paid timely and remaining current.

  • Answers patient payment, billing, and insurance questions and resolves complaints.

  • Follows standard procedures and pre-established guidelines to complete tasks.

  • Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Reviews payment postings for accuracy and to ensure account balances are current.

  • Works with co-workers to resolve insurance payment and billing errors.

  • Demonstrates positive customer service in dealing with patients over the phone as well as outside contacts so that productivity and positive employee/patient relations are maximized.

  • Answers patient payment, billing, and insurance questions and resolves complaints.

MINIMUM QUALIFICATIONS

  • High School diploma or equivalent required.

  • Heavy call-center customer service experience preferred.

  • Healthcare / Medical Office experience preferred.

  • Demonstrate knowledge of state & federal collections guidelines.

category: administrative

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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Customer Service Patient Accounts I

US Oncology, Inc.