Customer Service Order Processing Coordinator
Atascadero , CA 93422
Posted 2 months ago
We are seeking a Customer Service Representative to join our growing Customer Service Department which supports order fulfillment and client logistics.Responsibilities:
Customer order management for assigned territories
Demonstrated ability to identify sensitive and/or high-risk issues inside and outside of daily activities, initiates and executes actions plans to support customers and company guidelines
Monitor and take prompt action on any issues that may arise during order management (invoice resolution, price discrepancy resolution, material availability).
Keeps key business stake holders informed of customer issues and requirements.
Demonstrates time management skills and ability to prioritize responsibilities.
Knowledge of key ERP operations/systems, order entry, invoicing, purchasing, inventory and shipping.
Identifies process improvement and efficiency opportunities to reduce complexity in work flow and increased productivity within work stream area.
Identifies and escalates customer issues and is involved in finding solutions.
Understands e-Commerce concepts and tools (future requirement).
Demonstrates decision making skills to effectively manage process adherence and maintain customer relationships.
Examples include but are not limited to expediting, alternate packaging offerings, complimentary products and promotional items.
Effectively manage, customer returns and customer risk prioritization during high volume time periods throughout the year.
Understands industry and markets for customer base, our products, production, supply chain and warehouse requirement
Maintains open order report through daily monitoring and discrepancy resolution.Requirements:
Experience working in a B-to-B wholesale/distribution environment. Computer proficiency required. fundamentals of MS Office, Web-based applications & ERP system(s).
Good written and verbal communication skills.
Understands eCommerce concepts and tools.
Contributing team member on projects with demonstrated team working skills.
Adapts well to new technologies and processes.
Strong problem solving/solution orientation.
About Tri-X Incorporated:Mission StatementOur mission is to become partners in purpose and spirit with our customers, enabling them to more effectively improve quality, control production costs and increase profits.
At the same time we will continue to satisfy our own need to be creative, fresh, and innovative through ongoing research and development that ensures delivery of high quality products at fair prices.
Together with our customers, as we succeed in meeting this goal, we will contribute to the future growth of the flexographic and rotogravure print industries.