Customer Service Order Management Representative - True Finish

PPG Industries, Inc. Strongsville , OH 44136

Posted 1 week ago

As an Order Management Representative, you will provide order management and technical product support for PPG Stores and direct customers! This role ensures orders are processed in an efficient and accurate manner as well as guarantees that timely, critical follow up is achieved. Responsibilities will include transacting orders in multiple ERPs and answering customer inquiries including product support, MSDS and COA requests, and following up with customers on order issues.

Key Responsibilities

  • Responsible for the timely, accurate and efficient handling of all incoming orders, emails and phone calls

  • Execute excellent customer service by handling customer issues in a professional manner, offering solutions and ensuring issues will be resolved as complete and quickly as possible

  • Working closely with the PPG network of varying supply chains, sales teams as well as the customers to make certain issues or inefficiencies are resolved

  • Ensure cut off and lead times are handled and all orders/correspondence meet the established service levels

  • Resolves customer and item set-up in ERP systems

  • Completes CAIRs, credits, rebills and other adjustments in a timely manner

  • Appropriately sources orders to the correct sourcing/manufacturing location, adjusting as needed to meet customer expectations

  • Assists in maintaining the quality and integrity of unique customer information within the customer knowledge database

  • Provides technical support and advice to customers regarding products and their related application

  • Responds to all vital parties on potential product issues; acts as a gatekeeper for Product CAIRs ensuring they are entered and routed correctly and ultimately resolved

Qualifications

  • Minimum 3-5 years B2B Order Management experience required

  • Oracle or SAP ERP knowledge preferred

  • College degree preferred

  • Strong Excel, PowerPoint, Word, and Outlook abilities

  • Spanish or French speaking a plus

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday - everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf

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Customer Service Order Management Representative - True Finish

PPG Industries, Inc.