Customer Service Or Sales - Bilingual Spanish - Remote

Progressive Naples , FL 34102

Posted 7 days ago

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training. Preferred candidates will live within the state of Florida.

Job opportunities

  • Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

  • Bilingual Customer Service Representatives support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products

  • Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional products

Must-have qualifications

  • Two years of post-secondary education or higher

  • Instead of the above, two years of relevant work experience

  • Sales only: Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

  • Fluent in Spanish and English (speak and read)

Training starts: August and September

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

  • Designated workspace free from noise and other distractions

  • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)

  • All Progressive hardware you receive needs to be connected to a surge protector

  • High-speed internet access is at your expense unless otherwise required by law

Compensation

  • $16.85-$19.65/hour depending on experience

  • Gainshare bonus up to 16% of your eligible earnings based on company performance

  • An additional 10% when you work evening or weekend hours

  • Additional incentive if you have a Property & Casualty license

  • Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%

  • Medical, dental & vision, including free preventative care

  • Wellness & mental health programs

  • Health care flexible spending accounts, health savings accounts, & life insurance

  • Paid time off

  • Paid & unpaid sick leave where applicable, as well as short & long-term disability

  • Parental & family leave; military leave & pay

  • Diverse, inclusive & welcoming culture with Employee Resource Groups

  • Career development & tuition assistance

Equal Opportunity Employer

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Customer Service Or Sales - Bilingual Spanish - Remote

Progressive