As an Intake Representative in evi
Core healthcare's Non-Clinical Call Center, you will serve as the main point of contact for inbound callers as you manage their benefits needs from start to finish. This includes processing requests for service, speaking with physicians' offices and sites where the procedures will take place, as well as capturing and entering the necessary demographic and medical information in order to build the case file. You will also provide status updates and serve as a liaison to our clinical staff when needed.
Upon joining us, you will attend 5 weeks of in-depth training to help ensure your success here at evi
Core healthcare. After training, a mentor and supervisor will guide your performance as you take inbound calls from doctor's offices and/or diagnostic centers, through a computer generated system. The ability to multitask will be key, as you will be listening, entering information, completing Internet searches, and asking probing questions. Specifically, you will:
Process Review of Service Request notifications that do not require certification of medical necessity
Promptly transfer Review of Services calls which cannot be completed via the formal script to a Clinical First Level Reviewer or Medical Reviewer for completion
Work with sites, patients and physician's offices to investigate and resolve any pre-certification questions or concerns and preempt unanticipated issues
Provide professional, courteous and accurate information to all callers
Minimum Experience Required
A strong customer service orientation and commitment to providing outstanding service
Strong attention to detail
Professionalism and a strong work ethic; the ability to excel and meet your responsibilities in a highly structured environment
The ability to work independently and as a reliable team member
An upbeat attitude with a coachable persona
Inquisitiveness and the desire to continually learn and improve
A high school diploma or GED equivalent
Excellent written and verbal communication skills, including active listening skills
Computer literacy, including:
The ability to type 30-40+ wpm with accuracy
The ability to multitask, typing and shifting between open windows and applications as you speak with callers, do research, complete paperwork, etc.
The skill to use common software such as MS Office, especially Word, and perform tasks such as Cut and Paste, and Copy
Flexibility to work any assigned shift between 7 a.m. and 9 p.m., Monday through Friday. Typically, you'll begin with an 8:30 a.m. to 5:00 p.m. training shift, which may be modified once you are fully acclimated, based upon company needs and available openings.
Additionally, to meet the basic requirement for this role you must be legally authorized to work permanently in the U.S. for any employer without requiring a Visa transfer or Visa sponsorship.
Our Company and What We Offer
Core healthcare is committed to making a positive impact on healthcare, and also making a positive impact on our employees. evi
Core offers a variety of perks and benefits including, but not limited to:
5 weeks of classroom and training lab, including:
Best in class call center training program
A classroom environment, live trainer and open discussion
A proven curriculum providing the knowledge you need to excel
A training lab where you take live calls with a training supervisor close by to answer questions
A monthly pay for performance bonus incentive
A clear path for advancement, with evi
Core's CoreMap showing your unique path to future opportunity!
3 weeks of PTO (starting) per year plus paid holidays
Health, dental, vision, and life benefits with employer funded HSA
Comprehensive employee discount program, onsite fitness facilities, and smart casual dress code
401k retirement plan with company match of 50% employee contributions up to 6%