Customer Service Monitor

Job Description The Home Energy Assistance Program (HEAP) is a federally funded block grant program, which provides funds to assist households in meeting their energy costs, energy crisis situations and energy-related home repair. The New York State Office of Temporary and Disability Assistance (NYSOTDA) charges the Human Resources Administration as the administrator of HEAP program throughout the City of New York. HEAP funded programs within HRA include Heatline, Infoline as well as several support positions in the Central Office for Processing and Management Information Services. Citywide programs are also funded in Department for the Aging (DFTA) and the Department of Youth and Community Development (DYCD). Under the supervision of the Outreach Coordinator, with some latitude for independent judgement, the Home Energy Assistance Program (HEAP), is recruiting for two (2) Community Associates, to function as Customer Service Monitors, who will throughout the City, perform the following:

• Act as liaison between HRA units, city agencies, customers, and community organizations in order to resolve heat-related problems and process applications.

• Research client inquiries and drafts correspondence accordingly.

• Provide information and technical assistance to individuals, groups or organizations participating in HEAP.

• Provide training on HEAP procedures and the application process for community-based professionals and conduct follow-up activities to ensure appropriate outreach and assistance in the community environment.

• Conduct field visits to HEAP office sites to ensure compliance with procedures.

• Assist the Director, Central Operations in the preparation of flyers, leaflets and other public relations materials on HEAP and energy assistance programs. Work Location: 109 E. 16th Street NY, NY Hours/Schedule: 8:30AM - 5:30PM Qualifications Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.