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Customer Service -Medical Claims
Phoenix , AZ 85027
Posted 4 months ago
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Title: Claims Customer Service RepresentativeDepartment:
Location: Phoenix Office
*NTT Data Services is helping a client with recruiting efforts. This is not a position with
NTT Data Services.
(Overall purpose of the position)
Provides information on health and welfare, benefits and claim status to hospitals, providers, and participants.
Essential Duties and
- Responds to and documents telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.
- Maintains current knowledge of plan benefits in order to provide correct information to plan participants and providers.
- Updates files with new information.
- Other duties as assigned.
- Prior Customer Service experience is required.
- Minimum 35 WPM typing speed and proficient in 10 key.
- Prior experience in a medical setting (doctor’s billing office, hospital billing, etc.) is helpful.
- Knowledge of CPT, ICD9/10 codes and HCFA forms preferred.
- Ability to work in a team environment.
- Ability to effectively present information and respond to questions from participants and providers.
- Ability to sit for long periods of time operating a computer keyboard.
- Bilingual (English/Spanish) helpful.