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Customer Service -Medical Claims

Expired Job

NTT Data Phoenix , AZ 85027

Posted 2 months ago

Title: Claims Customer Service RepresentativeDepartment:
Location: Phoenix Office

*NTT Data Services is helping a client with recruiting efforts. This is not a position with
NTT Data Services.


Job Summary:
(Overall purpose of the position)

Provides information on health and welfare, benefits and claim status to hospitals, providers, and participants.

Essential Duties and


  • Responds to and documents telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.
  • Maintains current knowledge of plan benefits in order to provide correct information to plan participants and providers.
  • Updates files with new information.
  • Other duties as assigned.


  • Prior Customer Service experience is required.
  • Minimum 35 WPM typing speed and proficient in 10 key.
  • Prior experience in a medical setting (doctor’s billing office, hospital billing, etc.) is helpful.
  • Knowledge of CPT, ICD9/10 codes and HCFA forms preferred.
  • Ability to work in a team environment.
  • Ability to effectively present information and respond to questions from participants and providers.
  • Ability to sit for long periods of time operating a computer keyboard.
  • Bilingual (English/Spanish) helpful.
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Customer Service -Medical Claims

Expired Job

NTT Data