Customer Service Manager

Are you a self-driven professional who excels at building strong relationships and technical solutions?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise as a Customer Service Manager in Neenah, WI, Aiken, SC, Clarks Summit, PA, or Columbus, MS.

As a Customer Service Manager at Valmet, you are building strong relationships with our customers. You will direct your team on entering orders in the ERP system, create work orders, work order completion, invoicing and follow up.

You will work on continuous improvement initiatives and be an ambassador of change for your team. The value this position provides, shows the customer that doing business with Valmet now and in the future is a solid choice for their business!

The ideal candidate for this position will undertake various responsibilities pertaining to product leadership and field services agreements as designated. Direct management of a team will be a primary duty, encompassing functions such as order entry in the ERP system, work order creation, dispatching to field service experts, overseeing work order completion, invoicing, and subsequent follow-up.

Additionally, this role will involve managing the team's schedule, including workload assignments and vacation planning. The candidate will take a leadership role in change management, training planning, and the implementation of new systems or processes. Continuous improvement initiatives will be a key focus, involving KPI monitoring, action planning, and subsequent follow-up.

Acting as a liaison with Project Management to aid in staffing installations will be essential. Standardizing Field Service practices and business processes within the department and across NA's Field Service groups will be another crucial aspect of the role, including managing the pricing sheet and customer survey process. Keeping departmental expenses within the established budget, conducting annual reviews, and developing competency plans for personnel will be part of the duties.

Expectations

To excel in the role, you should have a solid understanding of the business environment. You should be familiar with the manufacturing process.

You should have excellent computer and communication skills, along with experience within the customer service function. You balance a desire to support and work closely with customers along with your passion for development of cutting-edge products.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries.

Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careers .

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.

#LiOnsite