Customer Service Manager

Are you looking to move your career forward?

Valmet is seeking great people to mentor into the next generation of paper industry professionals. Help us remain champions to our customers while being good neighbors and stewards of the earth reducing our impact to the environment.

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise as a Customer Service Manager in Charlotte, NC.

As a Customer Service Manager at Valmet, you build strong relationships within Valmet and our external customers. Your ability to provide cross functional support for your team including researching equipment components, establishing pricing and supporting quotations to the customer will ensure the success of your customer-oriented team. You direct your team to enter orders in the ERP system, create invoices and provide exceptional customer service. You will be responsible for managing a customer service team with responsibility for all customer order functions.

Expectations

To excel in the role, you should have a solid understanding of the business environment and great organizational skills. You'll consult and work with other managers and service team members to ensure top quality work and the highest levels of customer satisfaction. You will have to be proficient in business applications including MS Office and ERP Systems. You should have a high level of general proficiency and the ability to learn and navigate new software systems.

Bachelor's degree (B.A.) from four-year college or university in Business and/or Engineering and three to five years related experience and/or training. You must be able to read and interpret detailed drawings.

Travel within the US up to 25% will be expected.

Strong communication skills for verbal and written communication. Manage multiple conflicting priorities in a fast-paced environment. Must be self-directed and motivated with the ability to interact with customers as required. Technical understanding of industrial and utility boilers is a plus. Pulp and paper industry experience is also a plus.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 17,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careers

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.

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