Customer Service Manager

TrinityRail is searching for Customer Service Manager. We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop.

What you'll do:

• Responsible for end-end sales, operations & planning processes

• Serve as the point of contact between the plants and customers

• Review all documents prior to inbound inspection; outbound disposition

• Develop standard operating procedures for all costumer-facing processes

• Monitor and track shop car turnaround times

• Participate in weekly calls with corporate regarding plant activity and car flow updates

• Ensure accurate status of all cars in Railcar Rx

• Answer questions regarding the status of car flow

• Manage all inbound and outbound

• Manage the Revenue forecasting

• Supervise 3-6 employees directly

• Develop alternate method(s) for digitizing car documentation

What you'll need:

• Bachelor's Degree or equivalent combination of education and experience

• 5 or more years in the transportation/ logistic field

• 5 or more years in the customer service field

• Experience managing teams

• Highly functional in all Microsoft Office products

• Excellent to multi-task in a fast-paced environment

• Ability and desire to work in a team environment