Customer Service Manager

The Tucker Real Estate is seeking a dedicated and enthusiastic Customer Service Manager to join our dynamic team. In this role, you will be responsible for overseeing our customer service department to ensure that all customer interactions are handled in a professional and courteous manner. As a Customer Service Manager, you will play a pivotal role in enhancing customer satisfaction and fostering a positive experience for our clients in the real estate sector. Your expertise will guide our customer service representatives in resolving inquiries, addressing concerns, and providing information about our properties and services. You will also be instrumental in developing strategies to improve customer service processes, train staff in best practices, and monitor service metrics to ensure we are consistently meeting and exceeding customer expectations. Our ideal candidate will possess a strong background in customer service management, with an ability to lead and inspire a team while establishing a culture of excellence within the department. If you are passionate about providing outstanding service and have the skills to build relationships with our clients, we invite you to apply and help shape the future of customer experience at The Tucker Real Estate.

Responsibilities

• Oversee daily operations of the customer service department
• Train, mentor, and manage customer service representatives
• Develop and implement customer service policies and procedures
• Monitor and analyze performance metrics to enhance service quality
• Address customer inquiries, complaints, and feedback in a timely manner
• Collaborate with other departments to improve the overall customer experience
• Prepare reports and presentations on customer service performance for management

Requirements

• Bachelor's degree in business administration or related field
• Proven experience as a customer service manager or similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in using customer service software and CRM systems
• Analytical mindset with the ability to assess customer service metrics
• Ability to handle difficult situations and resolve conflicts effectively

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Training & Development
• Work From Home