Customer Service Manager - Superior, CO, United States - New Pay Rate!

Hudson Group Superior , CO 80027

Posted 1 week ago

Located at Superior, CO, United States - New Pay Rate!


Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

This Customer Service Manager Position Is For You, If You Would Enjoy:

  • Onboarding new team members and providing them with orientation, training, coaching, and development

  • Assisting the Human Resources Department with the day-to-day HR activities and administrative duties

  • Being responsible for the company's customer service training at the location

  • Working at the Denver International Airport

  • A competitive salary of $55k a year

Customer Service Manager Key Accountabilities:

  • Ensure retail locations are following company's Human Resource policies, programs, and procedures through coordination with the Corporate Office

  • Assist Corporate HR in delivering medical, dental, vision, 401(k), etc. benefit plans to employees; STD, LTD, Life and workers compensation

  • Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale

  • Acting as a Badging Cosignatory, assist team members with completing the airport's badging process and renewal process by procuring all necessary documentation, completing all administrative paperwork, and scheduling all appointments as necessary

  • Coordinate, schedule and conduct New Hire Orientation; ensure new hire paperwork is complete and sent to the appropriate Corporate Office department

  • Schedule both classroom and in-store ongoing training each quarter for existing associates and ensure consistent reporting to management about training milestones

  • Train all new team members in customer service attributes as outlined in Travelers Best Friend, Dufry +1, and other learning & development initiatives as requested by the company; track and report participation weekly and monthly

  • Ensure consistent excellent internal and external customer service delivered by knowledgeable and professional associates and management, by providing customer service training

  • Inform management of operational, scheduling, or employee relations issues that impact customer experience and promote a high level of employee morale and flow

Customer Service Manager Required Qualifications:
  • Excellent leadership, team building, and people management skills

  • Encouraging to team and staff; able to mentor and lead

  • High degree of interpersonal skills as well as excellent verbal and written communication skills

  • Ability to interact with diverse personalities and all levels of management

  • Must be comfortable with facilitating training and speaking to large groups

  • Extremely well organized & ability to multi-task

  • Knowledge of Microsoft Word, Excel and PowerPoint

  • Ability to lift to 50lbs with frequent bending, lifting, and long periods of time standing and/or walking

  • 2+ years of experience in a customer service role in retail, restaurant, or related customer focused service industry

  • Previous experience operating cash registers and/or cash handling

  • High school diploma or equivalent

Customer Service Manager Preferred Qualifications:
  • Associates degree or equivalent or combination of education and experience

  • Previous supervisory or managerial experience

  • Previous Human Resources experience

  • Previous experience as a trainer, corporate training specialist, or related position

Some of our company-offered benefits for you and your family include:

  • Health & Well Being: Medical/Dental/Vision Insurance

  • Paid Time Off

  • Various Personal and Parental Leave Programs

  • Universal Life Insurance

  • Retirement Programs & Matching Employee Contributions: 401K & RRSP

  • Employee Recognition & Anniversary Programs

  • Training, Development, and Growth Opportunities

  • Tuition Assistance & Scholarship Programs

For additional information on our benefits, please visit:

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. #AF123

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Specialty Brand Manager Superior CO United States New Pay Rate

Hudson Group

Posted 1 week ago

VIEW JOBS 9/9/2021 12:00:00 AM 2021-12-08T00:00 Located at Superior, CO, United States - New Pay Rate! GROW With US! For 30 years Hudson Group has led the way and prides itself in knowing what matters in travel retail. As airports and transportation terminals have evolved, so has Hudson Group, striving to bring sophistication and convenience to today's traveler. PURPOSE: Assists the General Manager in executing all local strategic planning initiatives established for a multi-store location. Promotes a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and quality store visual presentation throughout the operation. JOB RESPONSIBILITIES: * Maximizes sales and profits by meeting and exceeding sales budgets while minimizing shrink * Controls payroll and expense through maximizing staff productivity, properly and efficiently allocating labor, and by monitoring monthly store expenditures against budget. * Protects company assets by ensuring that all policies and procedures are consistently enforced and adhered to by staff and suppliers. * Minimizes inventory shrink through regular physical inspections; Monitors high-risk areas for internal/external shrinkage, and by taking necessary steps for remediation. * Ensures compliance of corporate and Brand promotional programs and works closely with Marketing department in development of new opportunities. * Works closely with merchandising department and regional merchandise manager in implementing corporate and local merchandising initiatives. * Ensures seasons/promotional resets are completed on time and in compliance. * Report to the Brand on topics ranging from stock selection; Branding needs; Sales initiatives; sales and goals reporting. KNOWLEDGE, SKILL AND ABILITY: * Strong leadership qualities and organizational skills. * Good analytical business thought processes and problem-solving skills. * Able to coordinate multiple tasks and projects. * Good time management skills and attention to detail. * Effective interpersonal skills with customers, subordinates, peers, landlords, suppliers, and superiors. * Flexible to work periodic long and/or irregular hours, weekends, and holidays. * Fluent computer skills in Microsoft Office, Word and Excel. EDUCATION AND EXPERIENCE: * High School Graduate or equivalent; Associates degree or above preferred. * Five to seven years of retail store management experience. Multi-store management experience preferred. . Hudson Group is North America's largest specialty airport retailer. We offer a competitive salary, great benefits and excellent promotional opportunities. Hudson Group is always on the lookout for top quality people who want to be a part of a winning retail team. With many stores and concepts across the country and throughout the world, we have the ability to help you find the job that is right for you. We recognize that our employees are a driving force behind our success! Our dedicated team enjoys an exciting and friendly environment! We invite you to learn more about our ... * Competitive salary of $55k a year * Medical, Dental & Vision Insurance * Company Paid Life Insurance * Paid Vacation * Paid Sick Time * Employee Recognition Programs * Advancement and Growth Opportunities * On-going Training & Development Qualified candidates should submit their resume for immediate consideration. The job that's right for you! Hudson Group will consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law. #AF123 Hudson Group Superior CO

Customer Service Manager - Superior, CO, United States - New Pay Rate!

Hudson Group