Customer Service Manager

Job Description

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Sodexo is hiring a Customer Service Manager reporting to our Director of Facilities at Bethune Cookman University in Daytona Florida.

The Customer Service Manager is the contact between the client users and the Sodexo facility, serving as the first line of communication for quantity and quality issues. Within client facilities, the position establishes inventory levels, delivery schedules, proper product use training, and assists with usage and cost reporting.

The successful candidate will:

• Manage Administrative and Reception activities in the facility's front office-
• Establishes and maintains client inventory levels.

Provide and analyzes usage figures.

• Oversee Sodexo mandated programs at the client facilities

• Oversee and manager the CMMS system including dispatching work orders and closing out work orders

• Distribute and collect keys and ensures key controls

Oversee client mandated programs at client facilities.

Gather and respond to client concerns.

• Track events on campus

• Maintain visitor and vendor logs

Ensure delivery schedules are maintained.

• Drive Zero Harm Mindset

Is this opportunity right for you? We are looking for candidates who have:

• Strong computer skills;

• Experience with Kronos preferred

• Client relationship skills and the ability to quickly respond to client and management needs;

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts.

Not the job for you?

At Sodexo, we offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!