Customer Service Manager

Ritchie Bros. North East , MD 21901

Posted 2 months ago

Ritchie Bros. is a global leader in asset management and disposition, selling billions of dollars of heavy equipment each year. We help thousands of people around the world appraise, sell, inspect, buy, refurbish, ship and finance heavy equipment every month. Join a growing global company that offers endless career and learning opportunities with a work culture like no other.

We're looking for Customer Service Manager in North East, Maryland.

What we offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career we've proven this throughout our 55 years in business. And, we'll take care of you along the way. Here's how:

  • Base salary paid overtime.

  • Comprehensive, affordable medical and dental benefits.

  • 401(K) and an Employee Share Plan (both with company matching).

  • Training and tuition reimbursement opportunities.

The Opportunity:

CSMs are the number-one point of contact for customers and staff, before, during and after our auctions. You'll be responsible for all administrative aspects of the auction, and you'll uphold the Ritchie Bros. philosophy of providing exceptional service. No auction experience is needed for this role, and lots of training will be provided

Our ideal candidate is energetic, motivated, and a highly organized team player with a focus on customer service.

In this role you'll:

  • Ensure that superior customer service is delivered at all times to all customers.

  • Set up and maintain auction information systems.

  • Enter contracts and equipment specifications into the auction system.

  • Balance auction results, and take care of accounts receivable, collections and banking responsibilities.

  • Verify that funds have been collected, and that correct lien holders are paid.

  • Process vehicle titles, registrations and legal transfer documents.

  • Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and to resolve issues.

  • Assist to recruit, train and oversee Customer Service Representatives for auctions.

Here's what you bring:

  • 2 years in a role where you worked in-person with customers.

  • Post-secondary training in business, accounting, or similar.

  • Excellent written and verbal communication skills in English.

  • Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.

  • Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection / remittance, vehicles or heavy equipment, DMV document processing.

  • You can think quickly and make good decisions on the fly (auction time is intense and hectic!).

  • This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy in order to succeed.

  • Outstanding people skills you're outgoing, diplomatic, patient, and a good listener.

  • The ability to work independently you have a take-charge attitude and you're not afraid to ask questions.

  • You like to work hard, but still have fun on the job.

This job will require you to:

  • Maintain a clean, valid driver's license.

  • Work indoors and outdoors year-round, and climb on and off large equipment and trucks.

  • Because we're an event driven company, we'll need you to work regular overtime, including weekend hours, at onsite auctions. You can expect to work extra hours for 3 weeks prior to each sale, during each sale, and for 2 week after each sale.

  • Must be available to occasionally travel to other auction sites.

To get an idea of what our auctions are like, you can check out some auction videos on YouTube right here:

Want to learn more about the company? Visit our Career site, LinkedIn Or, connect with our recruiters by visiting our Facebook.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls please.


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Ritchie Bros.