Customer Service Manager (Re-Announcement)

Customer Service Manager (Re-Announcement)

Bookmark this Posting | Print Preview | Apply for this Job

Please see Special Instructions for more details.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

• Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background and credit check.

All applications must be submitted online https://jobs.cofc.edu.

Posting Details

POSTING INFORMATION

Internal Title Customer Service Manager (Re-Announcement) Position Type Classified Faculty / Non-Faculty / Administration Non-Faculty Pay Band 5 Level 1 Department Financial Aid Job Purpose

The Customer Service Manager manages the Office communication with students, parents, and others regarding the financial aid process. Provides research assistance on financial aid regulations and provide recommendations regarding policy and compliance. Assists the Associate Director of Student Services with staff training and development, as well as providing feedback of office needs or issues with processes as indicated via customer contacts.

Minimum Requirements

A high school diploma required Bachelors preferred and at least 2 years work experience in student financial aid and at least one year supervisory experience. Relevant experience in business management, public administration, or administrative services may substitute for the required work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Excellent math and analytical skills along with a solid understanding of Title IV regulations. Possess excellent verbal, communication and customer service skills. Must be able to multi-task and prioritize workload, with frequent interruptions. Must have understanding of FERPA regulations. Experience with Banner Financial Aid and Microsoft Word and Excel is a plus.

Additional Comments Regarding Position

Occasional work hours required in evenings and on weekends during peak processing periods.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

• Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background and credit check.

All applications must be submitted online https://jobs.cofc.edu.

Salary *$37,860 - $43,000 Posting Date 05/21/2024 Closing Date 07/05/2024 Benefits

• Insurance: Health/Dental/Vision

• Life Insurance

• Paid Leave: Sick/Annual/Parental

• Retirement

• Long Term Disability

• Paid Holidays

• Free CARTA Bus Service

• Employee Tuition Assistance Program (ETAP)

• Employee Assistance Program (EAP)

• Full Benefits Package - Click Here

Open Until Filled No Posting Number 2024013