Human Resource responsibility for direct reports: Includes performance evaluations, management of personnel related issues, implementation of performance plans, and coordination of personnel changes, mentoring and coaching.
Provide input for budget.
Management of several customer accounts.
Management of all exceptions related to order processing and fulfillment.
Responsible for setting and achieving goals for the group and its individuals with support from Supply Chain Manager and other functions.
Responsible to drive continuous improvement for the group, as well as for the order fulfillment process.
Direct interface with leadership and overall PolyOne businesses.
Close working relationship with Planning and Commercial organizations.
Customer visits to support commercial teams.
Execution of day-to-day customer service in the event of a labor shortage.
Oversee daily operations of the customer service department.
Become an "expert user" in SAP Processes.
Provide knowledge and support to CSRs.
Certify CSRs in their performance of SAP and other customer support processes.
Participate in monthly review with other CSR supervisors.
Conduct semi and annual reviews to CSRs.
Participate in interviewing and hiring process for new CSRs.
Maintain CSR role for specified area and act as backup for other CSRs.
Schedule and lead training sessions as needed.
Manage workload of team and alignment with the territory and/or business
Support and execute intercompany sales programs and promotions
Support pricing/product manager campaigns initiatives relating to order processing
Support intercompany pricing as required as indicated by the business
Supports as needed on SAP Go Live events
Other duties as assigned
Education and Experience
SAP experience required
Esker experience required
SalesForce.Com experience required
Microsoft suite experience (Outlook, Word, PPT, Excel, etc.) required
Time Management skills
Experience Training/Mentoring others
Attention to detail
We offer a competitive salary, incentive and benefit plan to eligible employees. Benefits include medical, dental, vision, life insurance, disability, spending accounts and 401(k). PolyOne Corporation maintains a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in the state or locality in which a person is employed. #LI-KD1