Customer Service Manager

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

• Please note, location of building will change to Fort Worth in July 2025*

We Deliver the Goods:

• Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
• Growth opportunities performing essential work to support North America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect.

Position Purpose:

As the Customer Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience. You will measure and develop the performance of the team, implement processes and procedures to improve efficiencies, and form cross-functional collaborations to address customer inquiries. A successful candidate will ensure our customer service team puts customers first and that every account matters.

Primary Responsibilities:

• Oversees all operational controls for the customer service department.
• Directing customer service objectives, contributing to recruitment and employment relations, and leading the policies and procedures of the department.
• Ensuring order processing is completed daily and acting as the department liaison as needed.
• Achieving customer service objectives and collaborating on the strategic plans of the department.
• Preparing annual budgets and forecasting to meet the department's financial objectives.
• Connecting with customers, conducting surveys, and benchmarking best practices.
• Improving customer service quality results and implementing strategic changes.
• Participating in educational opportunities to expand customer service knowledge.
• Managing customer experience metrics and continuously improving the customer experience.

Required Qualifications:

• Bachelors in a related field or equivalent working experience.
• 4-6 years of customer service experience and 3-5 years in a management role.
• Excellent communication skills.
• Proficient in Microsoft Office programs (such as Excel) and data analysis.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.

Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative

Required Qualifications

Required Qualifications:

Associates Degree in a related field or equivalent working experience.

4-6 years of customer service experience and 3-5 years in a management role.

Excellent communication skills.

Proficient in Microsoft Office programs (such as Excel) and data analysis.

Ability to solve practical problems and deal with a variety of concrete variables in situations.

Preferred Qualifications

Bachelors Degree in a related field or equivalent working experience.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.