Customer Service Manager

Murata Electronics North America, Inc. Smyrna , GA 30080

Posted 2 weeks ago

For over 75 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality - from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology - and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.


Smyrna, GA

Workplace Policy


General Summary

The Account Services Manager position has the primary responsibility in supporting Sales by leading a team of individuals with the goals of enhancing value for customers in demand and supply management, and service requirements. Additionally, the role evaluates and improves business processes, systems, and skill sets required to support our customers' current and future requirements.

Essential Job Responsibilities

  • Interfaces with Sales team and establishes direction for North American customer's demand management.

  • Ensures organizational goals are met in terms of employee skill sets, alignment with Sales, and documentation of supporting processes and guidelines.

  • Manages internal and external review process of existing processes and associated skills to accomplish.

  • Ensures that all requirements are being met and improvement plans are established for areas identified as not meeting stated goals or customer requirements.

  • Effectively manages day-to-day service operations by establishing and communicating clear responsibilities for each role within the team.

  • Ensures adequate training is provided to heighten understanding of customer service requirements and associated expectations.

  • Reinforces organizational support in meeting the company goals for management of customer demand and supply requirements.

  • Supports the growth in cross-functional organizational capabilities within Sales Operations group through coaching, training, and development.

  • Promotes a leadership style that engenders subordinate support in order to accomplish objectives.

  • Leads and reinforces the company culture and values within the Account Services team.

Miscellaneous Job Responsibilities

  • Reviews and recommends areas of required support of the Sales team.

  • Ensures alignment with Murata Japan's objectives in strengthening customer values.

  • Performs other job-related responsibilities and duties, as assigned.

Required Qualifications

  • Bachelor's degree in Business, Supply Chain, or Engineering.

  • Seven+ years' relevant work experience in customer service-facing functions.

  • Five+ years' supervisory experience in an organization size of 15+ employees.

  • Proficient with Microsoft Office Suite.

  • High proficiency in analytical and critical-thinking skills with strong business acumen.

  • Excellent written and oral communication skills including strong ability to present information to all types of audiences.

  • Strong organizational, judgment, and problem-solving skills.

  • Proven ability to handle multiple projects, meet deadlines, and produce deliverables on time.

  • Strong interpersonal skills and ability to build relationships across multiple functions and levels, both internally and externally.


Occasional travel (domestic and international)

Imagine the possibilities as a member of Murata's innovative global team.

Be an innovator

  • Join Murata!

Murata offers competitive compensation and comprehensive benefits.

Equal Opportunity/Affirmative Action Employer

  • M/F/Disabilities/Veterans

Minimum Salary:

Maximum Salary:

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Customer Service Associate


Posted Yesterday

VIEW JOBS 1/31/2023 12:00:00 AM 2023-05-01T00:00 <p>Compensation: $15.00 - $16.55. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.</p><p>POSITION SUMMARY:</p><p>The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs &amp; graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.</p><p>GENERAL DUTIES AND RESPONSIBILITIES:</p><p>(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)</p><p>People</p><ul><li><p>Follows instructions of supervisors and assists other team members in performing store functions</p></li><li><p>Assists in the training of store team members</p></li></ul><p>Service</p><ul><li><p>Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need</p></li><li><p>Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services</p></li><li><p>Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs</p></li><li><p>Ensures all customer problems are resolved quickly and to the satisfaction of the customer</p></li><li><p>Takes complex customer orders using order systems and provides accurate pricing information</p></li><li><p>Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels</p></li><li><p>Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents</p></li><li><p>Maintains a safe, clean and orderly retail Store</p></li></ul><p>Profit</p><ul><li><p>Ensures confidentiality of customer data and careful handling of documents, media, and packages</p></li><li><p>Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change</p></li><li><p>Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability</p></li><li><p>Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage</p></li><li><p>Takes preemptive action to prevent errors and waste</p></li><li><p>Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits</p></li><li><p>Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures</p></li></ul><p>Self-Management</p><ul><li><p>Performs multiple tasks at the same time</p></li><li><p>Looks for opportunities to improve knowledge and skills within the retail Store</p></li><li><p>Able to operate with minimal supervision</p></li><li><p>Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook</p></li><li><p>All other duties as needed or required</p></li></ul><p>MINIMUM QUALIFICATIONS AND REQUIREMENTS:</p><ul><li><p>High school diploma or equivalent education</p></li><li><p>6+ months of specialized experience</p></li><li><p>Excellent verbal and written communication skills</p></li><li><p>For new hires, must meet all FedEx Office employment qualifications in force at time of hiring</p></li><li><p>For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook</p></li></ul><p>ESSENTIAL FUNCTIONS:</p><ul><li><p>Ability to stand during entire shift, excluding meal and rest periods</p></li><li><p>Ability to move and lift 55 pounds</p></li><li><p>Ability, on a consistent basis, to bend/twist at the waist and knees</p></li><li><p>Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members</p></li><li><p>Ability, on a consistent basis, to perform work activities requiring cooperation and instruction</p></li><li><p>Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure</p></li><li><p>Ability, on a consistent basis, to maintain attention and concentration for extended periods of time</p></li><li><p>Ability, on a consistent basis, to work with minimal supervision</p></li><li><p>Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position</p></li></ul><p>Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.</p><ul><li><p>Suggests areas for improvement in internal processes along with possible solutions.</p></li><li><p>Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.</p></li><li><p>Applies Quality concepts presented at training during daily activities.</p></li><li><p>Supports FedEx Office Quality initiatives.</p></li></ul><p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at</p><br> Fedex Smyrna GA

Customer Service Manager

Murata Electronics North America, Inc.