Customer Service Manager

Murata Electronics North America, Inc. Smyrna , GA 30080

Posted 2 weeks ago

For over 75 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality - from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology - and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.

Location

Smyrna, GA

Workplace Policy

Hybrid

General Summary

The Account Services Manager position has the primary responsibility in supporting Sales by leading a team of individuals with the goals of enhancing value for customers in demand and supply management, and service requirements. Additionally, the role evaluates and improves business processes, systems, and skill sets required to support our customers' current and future requirements.

Essential Job Responsibilities

  • Interfaces with Sales team and establishes direction for North American customer's demand management.

  • Ensures organizational goals are met in terms of employee skill sets, alignment with Sales, and documentation of supporting processes and guidelines.

  • Manages internal and external review process of existing processes and associated skills to accomplish.

  • Ensures that all requirements are being met and improvement plans are established for areas identified as not meeting stated goals or customer requirements.

  • Effectively manages day-to-day service operations by establishing and communicating clear responsibilities for each role within the team.

  • Ensures adequate training is provided to heighten understanding of customer service requirements and associated expectations.

  • Reinforces organizational support in meeting the company goals for management of customer demand and supply requirements.

  • Supports the growth in cross-functional organizational capabilities within Sales Operations group through coaching, training, and development.

  • Promotes a leadership style that engenders subordinate support in order to accomplish objectives.

  • Leads and reinforces the company culture and values within the Account Services team.

Miscellaneous Job Responsibilities

  • Reviews and recommends areas of required support of the Sales team.

  • Ensures alignment with Murata Japan's objectives in strengthening customer values.

  • Performs other job-related responsibilities and duties, as assigned.

Required Qualifications

  • Bachelor's degree in Business, Supply Chain, or Engineering.

  • Seven+ years' relevant work experience in customer service-facing functions.

  • Five+ years' supervisory experience in an organization size of 15+ employees.

  • Proficient with Microsoft Office Suite.

  • High proficiency in analytical and critical-thinking skills with strong business acumen.

  • Excellent written and oral communication skills including strong ability to present information to all types of audiences.

  • Strong organizational, judgment, and problem-solving skills.

  • Proven ability to handle multiple projects, meet deadlines, and produce deliverables on time.

  • Strong interpersonal skills and ability to build relationships across multiple functions and levels, both internally and externally.

Travel

Occasional travel (domestic and international)

Imagine the possibilities as a member of Murata's innovative global team.

Be an innovator

  • Join Murata!

Murata offers competitive compensation and comprehensive benefits.

Equal Opportunity/Affirmative Action Employer

  • M/F/Disabilities/Veterans

Minimum Salary:

Maximum Salary:


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Customer Service Manager

Murata Electronics North America, Inc.