Customer Service Manager

Mondelez International, Inc. Wilkes Barre , PA 18701

Posted 2 months ago

Job Description:

Are You Ready to Make It Happen at Mondelz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage order management and invoicing for a specific market.

How you will contribute

You will:

  • Provide exceptional customer service to our warehouse delivered customers

  • Capture, process and validate orders from customers using all means of transmission in an accurate and timely manner so we meet delivery processing schedules, minimum order quantities and vehicle types/sizes

  • Manage effective order fulfillment, taking account of availability checks, stock allocation rules and cross-functional alignment to balance supply constraints with delivery of service levels

  • Manage the action invoicing processes and delivery of invoice accuracy based on correct price/quantity

  • Manage monthly & quarterly revenue recognition

  • Manage vendor managed inventory customer

  • Provide dedicated focus and leadership acumen to increase service to our customers with a cost focused balance to improve service and minimize waste.

  • Lead and execute the business management of US Controlled Deployment Programs for Critical, Seasonal and New Items across the Mondelez Network including DSD and Warehouse Delivered Businesses

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Strong customer service experience in CS&L

  • Experience managing onsite and remote teams

  • Customer orientation with a focus on delivering on customer KPIs (case fill rate, service levels, on time in full)

  • Able to influence, facilitate and drive cross-functional consensus on daily order fulfilment decision making

  • Process management and planning skills

  • Excellent verbal and written communication skills

  • Good understanding of supply chain management, order to cash cycle, and commercial areas.

More about this role

What you need to know about this position: SAP / ECC / SCM / Profeicent in Excel, Powerpoint

What extra ingredients you will bring:

Education / Certifications: Bachelors required

Job specific requirements:

Travel requirements: some travel may be required

Work schedule:

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.

Mondelz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics

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Customer Service Manager

Mondelez International, Inc.