Merck & Co., Inc. Irving , TX 75061
Posted 2 months ago
Primary responsibilities for the Customer Service Manager role will include coaching and developing and Customer Service Representatives for Allflex Inc., U.S. operations. This position will be responsible for the direct supervision of the Customer Support team and a resource for the Commercial Services activities of the team.
The manager will be in charge of motivating, training, and improving/maintaining colleagues and workplace morale. The manager will also be in charge of monitoring, reviewing, and improving/maintaining processes and procedures to improve efficiencies while maintaining compliance (Finance and Audit).
This position is responsible for developing customer relationships through leadership with the Account Managers, Sales and responsible for continually driving the service level. Interact with USDA for livestock device management in Animal Disease Traceability System.
Excellent people management, leadership, coaching and motivation skills
Excellent customer awareness and focus
Excellent communication and interpersonal skills
Excellent planning, organizing, and prioritizing abilities
Excellent problem solving and decision-making capabilities
Education Minimum Requirements
Required Experience & Skills
Previous managerial experience (5+ years)
Experience of business and process improvement techniques
Minimum of 5 years recent and proven Manager experience
MUST have at least 1+ years of SAP experience,
A PLUS if you have SAP implementation exposure
Experience of successful change management and/or application of continuous/business improvement techniques
Commercial and Distribution exposure is A PLUS as you will be in constant contact with that side of the business
Able to develop, present, and explain in-depth reports (Excel level
Preferred Experience & Skills
Animal Health Industry experience is a plus
Disposition: High levels of honesty and integrity; Positive, can-do philosophy; Forward thinking
Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world's food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.
Through our commitment to The Science of Healthier Animals, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.
Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Residents of Colorado
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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Residents of Colorado:
Click here to request this role's pay range.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
No Travel Required
Flexible Work Arrangements:
Valid Driving License:
Number of Openings:
Merck & Co., Inc.