Customer Service Manager

Maschmeyer Concrete is seeking an experienced Customer Service Manager (Ready-Mix) to join our team in Orlando, Florida. Here at Maschmeyer Concrete, the Customer Service Manager leads the organization in the effort to effectively satisfy customer needs in accordance with our Service Vision, Mission, and Core Values. The Customer Service Manager ensures the efficient utilization of delivery labor and equipment while leading their local team to construct an accurate and achievable delivery schedule each day.

This is a full-time, salaried, in-office position located at our Central Region Office (2401 Dinneen Ave. Orlando, FL. 32804).

Customer Service Manager Knowledge, Skills, and Abilities

• High School Diploma or equivalent, required. Further education in Logistics, Business Administration, or related fields is a plus.
• Proven experience in dispatch management, preferably in the ready-mix concrete industry.
• Thorough understanding of ready-mix concrete products and services, logistics, route optimization, and fleet management.
• Strong critical thinking and decision-making skills with the ability to thrive in a fast-paced environment with little direct supervision.
• Effective communication and interpersonal skills with a focus on excellent customer service.
• Intermediate Computer skills, including a strong proficiency in dispatch software (ex. Command Alkon, BCMI, Sysdyne).
• Valid Drivers License with driving record that meets company standards.

Customer Service Manager Key Responsibilities:

• Lead by example to exceed customer expectations while maintaining a focus on the customer experience as we strive to make it easy to do business with us.
• Effectively utilize dispatch software to plan and monitor orders to ensure the efficient use of Delivery Professionals, Plants, materials, and equipment.
• Adhere to dispatch strategies and procedures to maximize productivity while minimizing costs.
• Resolve scheduling conflicts and logistical challenges in real-time to maintain a smooth shipping schedule that meets customer needs while remaining realistic and achievable.
• Proactively communicate service issues to customers with an emphasis on identifying a solution to resolve the issue while demonstrating our commitment to be their Supplier of Choice.
• Monitor Key Performance Indicators that are influenced by the Customer Service team and report on these metrics accurately and honestly.
• Coordinate closely with the sales and operations teams to prioritize orders and manage customer expectations.
• Lead, train, and mentor the customer service team to develop their skills and reach their full potential with a focus on creating a Superior Work Atmosphere.
• Visit customer offices, job sites, and pre-pour meetings as needed to develop strong business partnerships.

Benefits Include:

• Competitive salary based on ability & experience.
• Eligible for use of company vehicle in accordance with company policies.
• Medical, Dental, & Vision Insurance; Company-Paid Basic Life Insurance & Long-Term Disability Insurance; Paid Holidays; and Paid Time Off (PTO).
• 401k with company match and full vestiture upon eligibility
• Professional Training & Certifications

About Maschmeyer Concrete Company of Florida:

Celebrating over 30 years in Florida, Maschmeyer Concrete has become one of the leading privately-held, family-oriented ready- mix concrete and building materials suppliers in the State of Florida. Maschmeyer takes pride in its people by building strong Customer and Team relationships through the relentless pursuit of our Mission and Core Values. If you are looking for a "Family" environment where our superior work atmosphere is a way of life, then you have found the right Team.

Maschmeyer Concrete Company of Florida is a Florida Drug-Free Workplace; participates in E-Verify to verify employment authorization with the Federal Government for all new employees; and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.