Customer Service Manager

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. Responsibilities Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth Establish performance benchmarks and hold team to those goals Resolve customer conflicts and handle escalation procedures Qualifications 3 years' of customer service Excellent written and verbal communication skills Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Must have accounts receivable experience Must have business administration experience