Customer Service Manager

Jude Connally Kenilworth , NJ 07033

Posted 2 weeks ago

Jude Connally is a fast-growing womens apparel brand focused on creating beautiful and meaningful products which embody a spirited lifestyle and enhance the ability to live life to the fullest.

We are style-conscious busy women that have your back! Our philosophy is everything we do should ultimately bring about greater ease. We focus on using quality easy care, easy wear fabrics that flatter the body, takes beautifully to print and color, and looks amazing no matter what time of the day.

We are a multi-channel business with an entrepreneurial atmosphere, and we pride ourselves on fostering a close-knit, can-do team to energize and push our brand forward.

If you are a strong team player who leads by example, creates initiatives by nature, and delivers results. Wed like to hear more about you!


Main Responsibilities:

Manage the day-to-day operations and performance of the Customer Service Department.

Manage direct-to-consumer communication via email, online chat, & social inquiries.

Gather intel and anecdotal information (sales trends, inventory shortages, customer feedback, etc) from Brand Ambassadors and consumers to communicate to the appropriate departments (Design, Creative, Ecommerce, Operations)

Assist with direct-to-consumer online orders and wholesale sales inquiry calls.

Analyze consumer behavior from the Gorgias live chat platform to help create better communication interactions.

Create and manage customer outreach programs to cultivate relationships and retain customer loyalty.

Manage Returnly (consumer return platform) escalated issues.

Manage consumer review platform.

o Approve reviews

o Manage comment section

o Create monthly review recap

Manage online company policy communication internally and externally as the company evolves.

Oversee and track wholesale requests for cancellations and approvals. Monitor trends.

Assist with Off-Price seasonal selloff orders.

Assist with Department store requests.

Job Requirements:

Minimum 3-year experience in Customer Service and/or Customer Service Management preferably with a fashion multi-channel brand

Must be a sales oriented quick learner with the ability to absorb extensive information regarding our product offering.

Must have excellent written and verbal communication skills and great phone etiquette

Demonstrate initiative with the ability to multi-task in a detail oriented and fast-paced environment.

Highly energetic with a positive attitude.

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Customer Service Manager

Jude Connally