The Southern Company Ball Ground , GA 30107
Posted 2 weeks ago
Description
Position Summary:The Customer Service Manager position is responsible for day-to-day activities of assigned customer accounts. This position shall be the customer advocate within the company while also maintaining an appropriate balance for the company interest.
A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships. This position is expected to maintain the general customer relationship, work closely with the assigned sales representative, and identify ways to provide additional services to the customer. The Customer Service Manager shall coordinate services with the customer and solve problems to effectively manage the customer's expectations. The Customer Service Manager shall work with the operations team to meet or exceed financial & operational goals for his/her accounts.
In addition, the Customer Service Manager will oversee customer accounts and assist inter-department Team Members who are directly responsible for (i) contract renewals for current accounts (including price increases); (ii) working collaboratively with Sales on requests for pricing additional locations or services (iii) the review of customer-proposed Scopes of Work; (iv) the development of reports for managing the customer's key performance indicators (KPI) defined by the Customer and/or Company; and (v) scheduling and attending periodic business reviews.
Duties and Responsibilities:
Education and Experience:
Knowledge, Skills, and Abilities:
Conformance Statement: In the performance of their respective duties and responsibilities all employees are expected to conform to the following:
About Us:PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Join Our Power Team!
We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:• Medical, dental, vision and life insurance coverage• Competitive pay and a matching 401 (k) plan• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days) • Flexible spending accounts/Health savings account• Wellness Incentive Programs• Employee Referral Program• Tuition Reimbursement
PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. This position is not open to third party recruiters.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Operating Company: PowerSecure
The Southern Company