Customer Service Manager

What’s the role:

We are looking for a customer service specialist for our payment related business. The company constantly works to grow your business with data-driven credit card processing solutions that help you conduct more commerce transactions. As a result, your company receives more payments.

This employee will receive incoming inquiries from our customers via phone, email, or chat. These communications are supported within the company service standards, working with our customers to resolve their needs for resolution.

What You Bring To The Table:

1. Call Support & Assistance

● Respond to customer calls regarding billing and payments;

● Address complaints, resolve concerns, and ensure customer satisfaction;

● Document customer requests and escalate issues as needed.

2. Email Response

● Manage and respond to customer emails in a timely manner;

● Provide billing details and resolve inquiries effectively;

● Track and follow up on unresolved issues.

3. Live Chat Support

● Assist customers through live chat, optimize FAQs, and improve service efficiency;

● Quickly identify customer issues and provide clear and effective solutions.

4. Team Collaboration

● Collaborate with internal teams to address recurring customer concerns;

● Analyze customer feedback to drive service and product improvements.

Requirements

Who will be a best fit:

● Education: High school diploma or equivalent, with a college degree preferred.

● Customer Service Background: Minimum of 1 year in customer service, preferably within financial or transactional industries. Experience with payment-related services is a plus.

● Work Enthusiasm: Enjoy routine tasks and stay engaged in repetitive work.

● Communication: Excellent written and verbal communication skills.

● Organization: Strong organizational skills and attention to detail.

● Technical Requirements: Must be proficient in MS365 and Office tools. Comfortable working with complex systems and processes.

Benefits

● Flexible working hours

● Excellent Start-up culture with openness and inclusiveness

● Young and energetic team

● Great career growth opportunities

● Benefits include Health Insurance Dental & Vision Insurance, FSA, PTO, etc.

● Mentor Program

● Competitive compensation package

We are now working in hybrid mode, requiring our employees to be in the office 1-2 days a week.