Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Manager

Expired Job

Hancock Holding Company Destin , FL 32540

Posted 4 months ago

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. You may review, modify, or update your information by visiting and logging into your account.

JOB FUNCTION / SUMMARY:

Functions as the Customer Service Manager ensuring a solid operational foundation; builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Serves as the Customer Service Manager which involves conducting morning huddles and weekly staff meetings

  • Models leadership effectiveness by sharing best practices and recognition of team members on a weekly basis

  • Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the branch

  • Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure

  • Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch

  • Oversees the branch Risk Management Review process and ensures dual control procedures are followed

  • Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and legal requirements

  • Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items

  • Monitors and manages operational loss within a branch to include granting staff supervisory override for transactions, ensuring proper hold placement for loss mitigation, and outage resolution

  • Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to provide branch services

  • Observes, Coaches, and Models sales and service behavior for Teller associates and assesses performance daily

  • Promotes branch professionalism and the Standards of Excellence

  • Demonstrates highest quality of customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service

  • Images proof work through branch capture machine to include reviewing work and making corrections

  • Compiles required and special reports as requested

  • Performs research and problem-resolution for customers as issues arise

  • Coordinates branch and staff Business Continuity planning and execution

  • Other duties and special projects as assigned by Senior Management

  • Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES:

Manages employees on the Teller Line; Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM REQUIRED EDUCATION & EXPERIENCE:

  • College Degree or equivalent experience

  • Minimum of 3 to 5 years of cash handling and customer service experience

  • Previous management experience preferred

  • This position requires registration with the National Mortgage Licensing System and Registry (NMLS).

  • Banking office operations and functions.

  • Planning, administration and overall direction of staff.

ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS:

  • Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate

Stein Mart, Inc.

Posted 4 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Job Details Apply Refer a Friend Back Customer Service Associate Job ID: 2018-23972 Posted Date: December 12, 2018 Division: Retail/Customer Service - Store Associates Location: 4437 Commons Drive East Destin, FL We are… Stein Mart is a national off-price retailer offering designer and name-brand fashion apparel, home décor, accessories, and shoes at everyday discount prices. Stein Mart provides real value that customers love in over 280 stores across the United States and online. Apply today and join the team! At Stein Mart, our purpose is to inspire our customers to look and feel special while saving money. Six values support our purpose, guide our behavior and smartly move us along our path to accomplishing our goals. Embracing this purpose and demonstrating these values will bring out the best in us every day and our customers will feel special every time they interact with us. We value... Hospitality We are welcoming, friendly and look for ways to make you feel special High Standards We are accountable for our actions and challenge ourselves to proactively improve Urgency We move with speed and purpose to achieve success Caring We are kind and concerned for the well-being of every person Bold We are empowered to be innovative and resourceful Simplicity We make things easy for people to shop and work with us Requirements: Store Performance * Role model company values. * Assist store in meeting or exceeding sales objectives. * Assist store in meeting or exceeding credit card acquisition goals. Customer Service * Provide exceptional customer service. * Run registers/POS terminals and checkout processes. Operational Standards * Provide a clean and well-maintained store. * Maintain a safe and secure work area. * Ensure merchandise and store standards are followed. * Look for ways to proactively assist fellow team members. * Package online orders (Ship from Stores). * Follow Company policies and procedures to control inventory. * Receive and check in merchandise. * Assist in minimizing loss of company assets. * Perform all other tasks as assigned by a manager. Qualifications: Education and Experience * High school graduate or equivalent (GED) preferred. Basic literacy and numerical skills: demonstrated abilities to read, write, and count. Prior retail or customer service experience. 1-year applicable retail/customer service work experience is a plus. Physical Requirements * Moderate physical effort required. Standing and walking will constitute 95% of a work shift. Stooping and lifting various merchandise contents of up to 30 lbs. on an as needed basis. Ability to identify colors. Technical Skills * Demonstrated expertise in merchandising skills, numeric reasoning to include proficiency in: adding, subtracting, multiplying, dividing, and calculating percentages. Computer knowledge and experience in a Microsoft Suite environment for email and to navigate the internet. Behavioral Attributes * Demonstrated ability to effectively communicate verbally. Should exhibit a strong customer centered focus and interest in working with people. Willingness to interact and cooperate in working with others. Detail oriented. Takes initiative, follows-through and completes tasks. Ability to work a flexible work schedule, including some nights and weekends. Stein Mart, Inc. Destin FL

Customer Service Manager

Expired Job

Hancock Holding Company