Customer Service Manager

Gold's Gym International, Inc. Santa Barbara , CA 93101

Posted 1 week ago

If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading!

Why is it great to work here?

Gold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold's Gym employee:

  • Work in a fun environment with great people

  • Great benefits package

  • John Hancock 401k,

  • Aflac supplemental insurance options

  • free gym memberships, and discounts

  • Opportunities to grow within the company

What sets us apart from the rest:

  • Dedication to our members' successes and goals

  • Integrity which creates life-long relationships

  • Passion for people in the communities we serve

  • Pride in what we do and who we are

  • Leadership development (ongoing)

  • Excellence in execution

  • But most of all. we are more than a gym; we are a family!!

We want talented individuals who:

  • Have a positive, upbeat, and outgoing attitude

  • Are passionate about hospitality and excellence for our members

  • Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service

  • Have fitness industry experience (preferred)

  • Love to constantly learn and grow

When you come to work you'll:

Management/Leadership Duties:

  • Manage Operations team to ensure policies and procedures are followed at all times

  • Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.

  • Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues

  • Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time

  • Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists

  • Works in cooperation with GM to manage/process cancellations following procedures in place to retain member

  • Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner

  • Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline

  • Ensure that project/department milestones/goals are met and adhere to approved budgets

  • Enforces all club rules, policies and promotes proper execution of all procedures.

  • Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.

  • Manage membership questions, concerns, and inquiries for their facility

  • Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction

  • Train staff to be the face of the club by providing hospitality to all members and guests

  • Lead by example to provide a clean, friendly, top of the line club for our members

  • Manage employee performance by coaching, and creating a healthy, positive working environment.

  • Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals

Operations Support:

  • Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes

  • Directs and controls all gym walk-thru

  • Communicates with GM regarding ways to improve front desk operations

  • Responsible for communicating and following cash management procedures

  • Manages the retail sales procedures for the gym.

There are some MUST HAVES:

  • Ability to use sound business judgment and have strong analytical skills

  • Ability to effectively communicate with constituents

  • Effective listening skills

  • Effective delegation and follow-up skills

  • Effective planning and organization skills

  • Demonstrates ability to create a positive environment

  • Demonstrates willingness and openness for self-development

  • Ability to identify and use resources to improve overall operations

  • Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.

  • College degree preferred

  • Current CPR Certification is required.

This role requires the ability to move and lift up to 25 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required

ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY!

We Celebrate Everyone!! Gold's Gym SoCal and all it's affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Compensation: $58,500.00 per year

Gold's Gym is one of the most iconic brands in the world. As "The Authority in Fitness Since 1965", Gold's Gym is recognized for its superior service, facilities, programs, and products. Our roots are in Southern California serving workout enthusiasts and people who are serious about fitness and passionate about life. Founder Joe Gold knew how to provide the most motivating and inspiring environment to encourage people to challenge themselves and become the most they could be. Today Gold's Gyms SoCal carries that philosophy forward and enhances it with expanding offerings, innovation, and technology.

Gold's Gym SoCal is growing and looking for new team members to help us redefine strength. We'll challenge your skills, talents, and abilities and reward your every success. Ask yourself if you have what it takes to be a part of greatness. Become an active participant in our growth and you'll share in the rewards for your efforts.

Vision

Gold's Gym SoCal Group aspires to operate the finest health clubs in Southern California by providing the cleanest, most motivating, and enjoyable facilities where every member, guest, and employee are part of one family.

Mission

Our Mission is to provide facilities, programs, and staff that motivate, support, and lead every member in their pursuit of a healthy, productive, and enjoyable life.

Core Values

Our Core Values are Integrity, Passion, Pride, Leadership, and Excellence. If you share these values, enjoy working hard, we encourage you to apply for an opportunity to become a Gold's Gym Professional--you will have a rewarding career with us in changing lives for the better.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Customer Service Associate

Fedex Cross Border

Posted 1 week ago

VIEW JOBS 9/28/2022 12:00:00 AM 2022-12-27T00:00 <p>POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. <br><br> This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs &amp; graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. <br><br> GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. <br><br> Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. <br><br> Supports FedEx Office Quality initiatives. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. <br><br> FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.</p><br> Fedex Cross Border Santa Barbara CA

Customer Service Manager

Gold's Gym International, Inc.